Terms and conditions
Terms and conditions
These terms and conditions (the “Terms”) apply to all purchases made by you through the website under the domain name www.royalacademy.org.uk (the “Website”). Please read these Terms carefully before using the Website. By using the Website, you signify your agreement to be bound by these Terms.
The online shop on this Website is maintained by RA Enterprises Ltd (“RAE”), the trading company of the Royal Academy of Arts. Orders for merchandise and publications are placed with RAE.
RA Enterprises Ltd is a company registered in England and Wales (Registered No. 1666333). RAE’s registered address is Burlington House, Piccadilly, London, W1J 0BD United Kingdom. VAT Registration No. 100 1935 71.
Orders for Membership of The Friends of the Royal Academy of Arts are placed with Friends of the Royal Academy.
Friends of the Royal Academy is a company registered in England and Wales (Registered No. 0129153). Friends of the Royal Academy registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 242 1273 01.
Orders for Summer Exhibition Entry Forms are placed with the Royal Academy of Arts.
The Royal Academy of Arts is a registered charity registered in England and Wales (Registered No. 1125383). Royal Academy of Arts registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 100 1935 71.
For further information, or in the event of a complaint, please contact email@example.com
Availability, prices and information
The products on the Website are offered subject to availability.
All prices are in £ sterling, including tax where applicable, and must be paid in full including the delivery charge which is an additional charge. Customers and not RAE are responsible for customs duty and taxes prevailing in their own country.
RAE takes every care to ensure its product descriptions, price, colour and availability are accurate. However, there may be some changes which are beyond RAE’s control and variations are to be expected in handmade products. Sizes are given as a guide only.
RAE will treat each order for goods, which is confirmed when you click on the "Submit order" button on the Check Your Order screen, as an offer by you to purchase the goods and services subject to these Terms. You are responsible for ensuring the accuracy of your order and RAE shall supply you, subject to availability, with the quantity and specification of goods set out in your order. RAE shall confirm each order by e-mail and such confirmation shall be RAE’s acceptance of the contract. Products will be delivered to the address you indicate on the Check Your Order screen. The risk of damage to or loss of the products passes to you at the time of delivery.
You can pay for your order online using American Express, MasterCard, Visa and their debit card alternatives. RAE also accepts Maestro and Switch, but it is unable to accept non-UK Electron. RAE does not retain your card details after processing your payment.
If you are not satisfied with your purchase, or it has been damaged in transit, please return it in its original packaging and with all relevant documentation within 14 days. On receipt of the returned item(s), RAE will issue either a refund or replacement(s) subject to availability. Please specify which you would prefer. Refunds will be issued within 30 days of the date on which RAE receives your returned item(s). A refund will be issued for postage paid only if the item is found to be defective or if it was incorrectly supplied from the original order. RAE reserves the right to charge the direct costs for the return of your item if you do not cover this expense yourself. RAE may offset the postage cost which it has incurred against your refund. RAE recommends that you use a recorded delivery service as the parcel remains your responsibility until it reaches RAE. By law, customers in the EU also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered (the statutory cooling off period). This applies to all our items with the following exceptions: a) items that have been personalised, b) earrings suitable for pierced ears.
Goods should be returned to RAE at:
Mail Order Dept.
While RAE endeavours to ensure that this Website is normally available 24 hours a day, RAE will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond RAE’s control.
RAE respects your privacy and will use the information you provide to fulfil your order. Your placement of an order is taken as consent to this process. Customer and order data may be used as part of statistical analysis. RAE will give you the option of receiving further information from it, and from other selected organisations, when you make your purchase.
Connected websites that can be accessed via links from this Website are subject to separate terms and conditions. You must therefore read those terms and conditions carefully before using the connected sites.
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. RAE makes no representations as to the security, quality or propriety of any website which may be accessed through this Website and accepts no liability for the content of for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased from them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
RAE reserves the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply with immediate effect from the date of publication on the Website. By continuing to use this Website after any changes are made you accept those changes and they are binding on you.
Limitation of liability
RAE’s liability to you is limited to refunding the price of the products as provided for in Clause 5. RAE is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these Terms. This clause does not operate to exclude or limit RAE’s liability in respect of death or personal injury caused by its negligence.
Law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you would like further information regarding our products or services, please telephone the RAE Mail Order on +44 (0)20 7300 5841 or email firstname.lastname@example.org. Our opening hours are Monday to Friday: 09:30 to 17:00 BST.
These Terms were issued on 5 March 2014
Events & lectures
Reductions are available for students, jobseekers and people with disabilities with recognised proof of status. Please note that reductions are not available for Friends Events.
There is a handling fee of £5 for all refunds and no refunds are given if cancellation is made less than 14 days before the event. Your ticket must be returned to the Royal Academy in order to qualify for a refund.
Your tickets will be posted to you. If you book less than four days before an event, your tickets will be held for collection on the door of the event. Please bring your booking reference number in order to collect your tickets.
We do not issue tickets for free lunchtime lectures. Please bring your booking reference number and/or a copy of your booking confirmation email to show at the door.
RA Events & Lectures do not accept cheques, postal orders or stamped-addressed envelopes.
Friends Events are only open to Patrons and Friends. Each Patron or Friend may buy one guest ticket.
Friends Events booking forms are balloted on a weekly basis; please list your choices in preference order. When an event is running on more than one day and/or time and you do not choose a time, we will select one for you.
Friends Events coaches do not leave from inside the Royal Academy courtyard, but from the street outside on Piccadilly. Coach return times are approximate.
Gallery talks, Friends events and some workshops require walking.
Ticket holders consent to the photographing, recording and filming of themselves as members of the audience.
Cameras, recording equipment, food and drink are not allowed in lectures.
The Royal Academy reserves the right to refuse admission to any event.
All RA Events & Lectures and ticketing procedures are correct at time of publication, but are subject to change without notice. Whenever possible, changes will be posted on the Royal Academy website.
Booking Friends events and excursions
Friends events are only open to Patrons and Friends of the Royal Academy of Arts . These exclusive events are generally very popular and sell out quickly. In the first instance, we recommend you post your booking form in as soon as you receive your copy of RA Magazine as many events will sell out by the time online and phone bookings open. You can also download a booking form and send or fax to us.
Roughly 3 weeks after the events appear in the magazine any tickets which have not been sold by the ballot are put on our website for online or phone bookings.
Each Patron or Friend may purchase a total of two tickets per Friends event – one for themselves and one for a guest.
Friends events booking forms are balloted on a weekly basis: forms are collected over a one week period and balloted for each event. Please list your choices in preference order. When an event is running on more than one day and/or time and you forget to choose a time, we will select one for you.
Some of the venues we visit occasionally offer general public tours. By purchasing a ticket through the RA, you are supporting the Friends’ events programme and other Learning initiatives and we are grateful for your patronage.
Postal bookings open as soon as you receive your copy of RA Magazine.
Events & Lectures
Royal Academy of Arts
Burlington House, Piccadilly
London W1J 0BD
Or fax to:
020 7300 8013
We do not accept cheques, postal orders or stamped-addressed envelopes.
Please note that reductions are not available for Friends Events.
Attending Friends events and excursions
For events that include coach journeys, coaches do not leave from inside the Royal Academy courtyard but from the street outside on Piccadilly. Coach return times are approximate.
It may be possible for Friends to meet at the venue. Please notify us no later than ten days in advance and we will confirm the relevant details. There is no discount if you choose to drive instead of travelling by coach.
If the event you have booked includes lunch, the meal will be a set menu which includes a main course, pudding, small glass of wine and coffee. If you have any specific dietary requirements please let us know at least ten days in advance of the event.
Please wear comfortable footwear, as there is often a certain amount of walking involved - albeit at a leisurely pace. During walking guided tours, chairs are not always provided. Should you need to sit down at regular intervals, may we suggest that you bring your own museum-approved folding chair (the National Trust provides a good selection).
Friends events team mobile phone
If lost or late for an event, it is possible to contact an RA representative on 07734 398 907. Please note that this phone is only answered during excursions and should not be used for bookings or queries.
Cancellations and refunds
Please let us know as soon as possible if you are unable to attend an event that you have booked. No refunds are given if cancellation is made less than 14 days before the event. There is a handling fee of £5 for all refunds and your ticket must be returned to the Royal Academy in order to qualify for a refund.
020 7300 5839
The Royal Academy reserves the right to refuse admission to any event.
All RA Events details and ticketing procedures are correct at time of publication, but are subject to change without notice. Whenever possible, changes will be posted on the Royal Academy website.