These terms and conditions (the “Terms”) apply to all purchases made by you through the website under the domain name www.royalacademy.org.uk (the “Website”). Please read these Terms carefully before using the Website. By using the Website, you signify your agreement to be bound by these Terms.

Disclaimer

The online shop on this Website is maintained by RA Enterprises Ltd (“RAE”), the trading company of the Royal Academy of Arts. Orders for merchandise and publications are placed with RAE.

RA Enterprises Ltd is a company registered in England and Wales (Registered No. 1666333). RAE’s registered address is Burlington House, Piccadilly, London, W1J 0BD United Kingdom. VAT Registration No. 100 1935 71.

Orders for Membership of The Friends of the Royal Academy of Arts are placed with Friends of the Royal Academy.

Friends of the Royal Academy is a company registered in England and Wales (Registered No. 0129153). Friends of the Royal Academy registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 242 1273 01.

Orders for Summer Exhibition Entry Forms are placed with the Royal Academy of Arts.

The Royal Academy of Arts is a registered charity registered in England and Wales (Registered No. 1125383). Royal Academy of Arts registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 100 1935 71.

For further information, or in the event of a complaint, please contact webmaster@royalacademy.org.uk

Availability, prices and information

The products on the Website are offered subject to availability.

All prices are in £ sterling, including tax where applicable, and must be paid in full including the delivery charge which is an additional charge. Customers and not RAE are responsible for customs duty and taxes prevailing in their own country.

RAE takes every care to ensure its product descriptions, price, colour and availability are accurate. However, there may be some changes which are beyond RAE’s control and variations are to be expected in handmade products. Sizes are given as a guide only.

Ordering

RAE will treat each order for goods, which is confirmed when you click on the “Submit order” button on the Check Your Order screen, as an offer by you to purchase the goods and services subject to these Terms. You are responsible for ensuring the accuracy of your order and RAE shall supply you, subject to availability, with the quantity and specification of goods set out in your order. RAE shall confirm each order by e-mail and such confirmation shall be RAE’s acceptance of the contract. Products will be delivered to the address you indicate on the Check Your Order screen. The risk of damage to or loss of the products passes to you at the time of delivery.

Payment

You can pay for your order online using American Express, MasterCard, Visa and their debit card alternatives. RAE also accepts Maestro and Switch, but it is unable to accept non-UK Electron. RAE does not retain your card details after processing your payment.

Returns and Damaged Goods

The following state the provisions of the Terms relating to returns and damaged goods. They do not affect any statutory rights that you may have as a consumer.

By law, customers in the EU have the right to withdraw from the purchase of the Goods before you are notified that any of the Goods have been dispatched. In addition, you have the right to cancel your purchase within 14 days of the day after the date your Goods have been delivered (the statutory cooling off period). You must notify RAE of your wish to cancel your purchase (see Refunds and Returns page), complete the Certificate of Authenticity. You must then return the unwanted Goods, unused and with the original packaging within 14 days of notifying RAE of your decision to cancel. RAE will then reimburse you the purchase price within 14 days of receipt of the returned Goods. Please note that unless they are defective, RAE cannot refund or exchange Goods that have been personalised or earrings suitable for pierced ears.

In the unlikely event that your Goods arrive faulty or damaged, please contact the e-commerce team (mailorder@royalacademy.org.uk) to arrange the return of these Goods. Please also state the nature of the defect and let RAE know if you would prefer a refund, a replacement, or where possible, a repair. Please note that Goods that are unique cannot be replaced. All faulty or damaged Goods shall be returned in the original packaging with all relevant documentation including the Certificate of Authenticity. Please ensure the correct return postage has been paid. This will also be refunded when you return the Goods to RAE.

RAE recommends that you use a recorded delivery service or obtain a Certificate of Posting, as the parcel remains your responsibility until it reaches RAE. RAE’s returns policy does not affect your statutory rights.

Goods should be returned to RAE at:

Mail Order Dept.
Burlington House
Piccadilly
London
W1J 0BD

Service access

While RAE endeavours to ensure that this Website is normally available 24 hours a day, RAE will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond RAE’s control.

Privacy policy

RAE respects your privacy and will use the information you provide to fulfil your order. Your placement of an order is taken as consent to this process. Customer and order data may be used as part of statistical analysis. RAE will give you the option of receiving further information from it, and from other selected organisations, when you make your purchase.

Links

Connected websites that can be accessed via links from this Website are subject to separate terms and conditions. You must therefore read those terms and conditions carefully before using the connected sites.

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. RAE makes no representations as to the security, quality or propriety of any website which may be accessed through this Website and accepts no liability for the content of for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased from them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

Amendments

RAE reserves the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply with immediate effect from the date of publication on the Website. By continuing to use this Website after any changes are made you accept those changes and they are binding on you.

Limitation of liability

RAE’s liability to you is limited to refunding the price of the products as provided for in Clause 5. RAE is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these Terms. This clause does not operate to exclude or limit RAE’s liability in respect of death or personal injury caused by its negligence.

Law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you would like further information regarding our products or services, please telephone the RAE Mail Order on +44 (0)20 7300 5841 or email mailorder@royalacademy.org.uk. Our opening hours are Monday to Friday: 09:30 to 17:00 BST.

These Terms were issued on 5 March 2014

The Veronica Scanner: Live 3D Portraiture (“the Project”) at the Royal Academy is the result of a collaboration between the Factum Foundation, the Rothschild Foundation and the Royal Academy of Arts (“the Parties”).

By purchasing a place to take part in the experimental Project and to have your 3D image scanned, you agree to the following Terms and Conditions:

1. You may apply to purchase one place per person to have your 3D image scanned.

2. Your booking will allocate you a time slot in which your 3D image will be taken by the Veronica Scanner. If you book online, you will receive an email confirming your booking. If you book by phone you will be given a booking reference number and a voucher when you arrive for your appointment. If you book in person you will be provided with a ticket. Please check your email or ticket on receipt, as mistakes cannot always be rectified. Your booking is only valid for the time booked. Bookings may not be exchanged nor money refunded. The Royal Academy of Arts reserves the right to refuse admission or terminate a visit. Bookings are not transferable. You will be asked to bring named identification with you on the day.

3. Please arrive promptly at your designated time slot. We will endeavour to ensure that appointments run on time, but cannot guarantee exact timings. Your scan (including preparation) will take approximately 25 minutes.

4. After your scan, you will be supplied with your own 3D image within approximately seven working days by the Factum Foundation. You will own all rights in this data, subject to these Terms and Conditions.

5. You hereby grant the Parties a perpetual, world-wide licence to reproduce your 3D image taken by the Veronica Scanner in any form whatsoever and for any purpose whatsoever. This may include, but will not be limited to:

   The production of a 3D bust of your image; Imagery produced for the Parties as part of this Project; All press and publicity for the Project, including all forms of social media; Any sponsorship campaign associated with the Project; Any exhibition of the images and/or busts created by this Project; Public filming and photographing of the Project; Licensed products associated with the Project; Any archival purposes of the Parties.

6. Approximately 40 members of the public will be scanned each day during the Project. A few members of the public will be selected to have their image reproduced into a 3D bust by the wood carving robot and 3D printers. The Parties cannot guarantee which members of the public will be chosen for this process. The Factum Foundation will own all rights in these 3D busts.

7. A 3D scan and any 3D bust produced from the scan are objectively accurate. The Parties will not be responsible for the accuracy or likeness produced by the scan or of any 3D bust. The Parties do not undertake to use any 3D scan or 3D bust.

8. You must be 18 years old or over to take part in this Project and have your image scanned.

9. We regret that the Veronica Scanner is not suitable for people with photo-sensitive epilepsy or claustrophobia. You will also need to be able to sit still for the duration of the scan itself, which will be approximately three minutes. Due to the specific dimensions of the scanner, it should be noted that at this time in its design we cannot accommodate wheelchair using participants.

10. You take part in this Project at your own risk.

11. Your personal details will be provided to the Parties for the sole purposes of this Project, unless you have separately provided your consent for the Parties to use your personal details for other purposes, including marketing.

12. The Parties will not be liable for any breaches of these Terms and Conditions or delays arising from any event that is outside the Parties’ control, including (but not limited to) fire, flood, storm, strikes, riots, civil commotion, material disaster, war or acts of governmental authority.

13. Security: we regret that we cannot accept suitcases, hold-alls or backpacks in the cloakroom or in the galleries. Items may be subject to search. Bags must be no larger than 280mm width by 380mm height and 400mm depth. Smoking and the consumption of food and drink in Burlington House are strictly prohibited outside the Restaurant, Café and the Sir Hugh Casson Room.

14. Damage caused by visitors: we may hold you liable for any damage caused by you to Burlington House or to any of its contents or for any injury caused to any of our representatives or to other visitors during your visit.

Tickets
If you have chosen to collect your exhibition tickets, please bring a copy of your booking confirmation email or your booking reference number to the Information Desk in the Foyer. Please allow time to collect your tickets.

If you have booked online and chosen print@home tickets, your ticket will be attached to your booking confirmation email in PDF format. Please print these tickets and present them at the entrance of the exhibition.

Cancellations, refunds, exchanges
Tickets cannot be exchanged or refunded.

Including talks, tours, workshops, and some special events.

Tickets
Reductions are available for students, jobseekers and people with disabilities with recognised proof of status. Please bring your proof of status to show on the door of the event.

If you have chosen to receive your tickets in the post, you should receive them within two weeks of your booking. Please contact the Ticketing Team if you have not receive your tickets.

If you have chosen to collect your tickets, your tickets will be held for collection on the door of the event. Please bring your booking confirmation email or your booking reference number in order to collect your tickets.

If your booking is made less than a week before the event, your tickets will be held for your collection.

Attending the event
Cameras, recording equipment, food and drink are not allowed in lectures.

Cancellations, refunds, exchanges
Please let us know if you are unable to attend an event by contacting the Ticketing Team.

There is an administration fee of £5 for refunds and no refunds are given if cancellation is made less than 14 days before the event. Your ticket must be returned to the Royal Academy in order to qualify for a refund.

Tickets
We do not issue tickets for free lunchtime lectures or the ‘free talks’ programme. Please bring your booking reference number and/or a copy of your booking confirmation email to show at the door.

Attending the event
For the free talks programme, doors will open half an hour before the event and no admittance will be granted after the event has started. If you do not arrive before the starting time of the event, your ticket will be released at that time to those waiting for returned tickets.

Cancellations, refunds, exchanges
If you have prebooked and are unable to attend, please let us know by contacting the Ticketing Team.

Tickets
Please bring your confirmation email and reference number with you to gain admittance. No physical ticket will be posted.

Concessions are not available for courses and classes. Discounts are not available if you are unable to attend a particular day on the course, or if you book the course after the start date.

In the event of a course being full, a waiting list will be in operation on a first-come-first-served basis.

Attending the event
The materials and refreshments that will be provided will be indicated on the materials sent to you in advance.

If you are late attending, you may not be admitted should your admittance disturb other participants.

Cancellations, refunds, exchanges
14 days or more before the event
If you cancel your course or class 14 days or more before the event, and we are able to resell your place to a person on a waiting list, you will receive a full refund.

If we are unable to resell your place, you will receive a refund minus an administration fee. The fee is £25 for courses and classes up to £200, or £40 for courses and classes over £200.

Less than 14 days before the event
If you cancel your course or class less than 14 days before the event, and we are able to resell your place to a person on a waiting list, you will receive a refund minus an administration fee. The fee is £25 for courses and classes up to £200, or £40 for courses and classes over £200.

If we are unable to resell your place, no refund will be given.

Please let us know if you are unable to attend an event by contacting the Ticketing Team.

Once a course or class has been purchased, it is not possible to transfer to another course.

Additional information
Ticket holders consent to the photographing, recording and filming of themselves and any artwork they create for the RA’s promotional purposes.

Recording equipment is not allowed in any course or class. The RA reserves the right to cancel any course or class in the event of minimum numbers not being reached. In this case you will receive a full refund.

Tickets
We do not issue tickets for the lates programme. Please bring your booking reference number and/or a copy of your booking confirmation email to show at the door.

Attending the event
Please check the RA lates webpage for further information about the event, including details of the activities and performances taking place, dress code, and the food and drink available.

Cancellations, refunds, exchanges
Please let us know if you are unable to attend an event by contacting the Ticketing Team.

There is an administration fee of £5 for refunds and no refunds are given if cancellation is made less than 14 days before the event.

Tickets
Your tickets will be posted to you, unless your booking was made less than a week in advance, in which case tickets will held for your collection.

Attending the event
Please refer to your ticket with regards to the time and place to meet.

Cancellations, refunds, exchanges
Please let us know if you are unable to attend an event by contacting the Ticketing Team.

There is an administration fee of £5 for refunds and no refunds are given if cancellation is made less than 14 days before the event. Your ticket must be returned to the Royal Academy in order to qualify for a refund.

Tickets
Friends Events and Excursions are only open to Patrons and Friends of the Royal Academy of Arts. Each Patron or Friend may purchase a total of two tickets per event – one for themselves and one for a guest.

Please note that reductions are not available for Friends Events and Excursions.

Friends Excursions will be available for purchase on a set date which will be communicated in the magazine and online. On the date of release tickets will be sold on a first come first served basis both online and over the telephone.

You will receive a ticket which you must bring with you on the day.

Attending the event
Lunch and Dietary Requirements
For Friends Excursions where lunch is provided, it will be a set menu which includes a main course, pudding, glass of wine and coffee/tea.

If you have any specific dietary requirements please contact the Ticketing Team at least two weeks in advance of any event you are booked on that includes food. Please let us know your requirements, and those of your guest if applicable, even if you have attended an event in the past as we are unable to keep your dietary details on record.

Walking and Mobility
Please wear comfortable footwear, as there is often a certain amount of walking involved - albeit at a leisurely pace - during Friends Excursions. During walking guided tours, chairs are not always provided. Should you need to sit down at regular intervals, may we suggest that you bring your own museum-approved folding chair (the National Trust provides a good selection). Please let us know at least two weeks in advance if you have special mobility or access requirements.

It is important that you contact the Ticketing Team at least two weeks in advance of an event if you or your guest have any mobility difficulties so that we can organise assistance at the venues wherever possible. Please be aware that RA representatives will only be able to provide limited personal assistance on the day due to the number of Friends attending each event.

Out of town Friends Excursions
Coaches for our out-of-town tours will leave from Piccadilly, close to the entrance to Burlington House. RA representatives will meet you there and please note that coaches leave promptly at the time stated on your ticket. It may be possible for Friends to meet at the venue in which case please contact the Ticketing Team at least two weeks in advance and we will confirm directions and timings. Unfortunately there is no discount if you choose to make your own way.

Friends Excursions Mobile
If lost or late for a Friends Excursion, it is possible to contact an RA representative on 07734 398 907. Please note that this phone is only answered during tours and should not be used for bookings or queries.

Cancellations, refunds, exchanges
Please let us know if you are unable to attend an event by contacting the Ticketing Team.

There is an administration fee of £5 for refunds and no refunds are given if cancellation is made less than 14 days before the event. Your ticket must be returned to the Royal Academy in order to qualify for a refund.

Additional information
Some of the venues we visit occasionally offer general public tours. By purchasing a ticket through the RA, you are supporting the Friends events programme and other Learning initiatives and we are grateful for your patronage

Tickets
Patrons events are only open to Patrons of the Royal Academy of Arts. These are generally very popular and sell out quickly. We recommend posting your booking form as soon as you receive your copy of the Patron Event Brochure to guarantee a place. Events are also available to book online and go live as soon as the brochure is released.

Post your completed booking form to: Patrons Office Royal Academy of Arts Burlington House, Piccadilly London W1J 0BD

Reserve a place online

Call: 020 7300 5885

Email: patrons@royalacademy.org.uk

We accept credit card, cheques or bank transfers.

Attending the event
Dietary requirements
If the event booked includes a meal, please let us know of any dietary requirements at least 10 days in advance.

Patrons mobile
If you are lost or running late before an event, please call the Patrons mobile on 07803 008 648.

Cancellations, refunds, exchanges
Please let us know as soon as possible if you can no longer attend an event. We only offer refunds requested more than 14 days before an event.

The Royal Academy reserves the right to refuse admission to any event.

All RA ticketing procedures are correct at time of publication, but are subject to change without notice.

Ticket holders consent to the photographing, recording and filming of themselves as members of the audience.

Ticketing Team
Visitor and Friends Experience
Royal Academy of Arts
Burlington House, Piccadilly
London, W1J OBD

For exhibition and event tickets:
020 7300 8090 tickets@royalacademy.org.uk
Lines are open 10am – 5pm, seven days a week.

Patron events:
020 7300 5885 patrons@royalacademy.org.uk

1. Competition closes at 4pm on Friday 16 September 2016.
2. This competition is only open to residents of the UK aged 18 or over.
3. Each of the two winners will receive a pair of tickets to the Abstract Expressionism Opening Reception.
4. Employees of the RA or anyone associated with this competition are not eligible for entry.
5. The prize does not include any insurance or any other expenses.
6. The prize is as stated, no cash alternative and non-transferable.
7. Winners must claim their prize within 24 hours of notification via email. In the event that the winner does not claim their prize within 24 hours, another winner will be chosen.
8. The RA has the right to withdraw this prize draw at any time.
9. The competition is provided by the Royal Academy of Arts, Piccadilly, London W1J 0BD, in association with BNP Paribas, 10 Harewood Avenue, London NW1 6AA.

This offer to purchase is registered with the artist who should, on receipt of the notification containing the offer to purchase, inform the purchaser that the offer is accepted, and on the condition that the work remains in the Royal Academy until after the Exhibition closes on 21 August 2016. In the unlikely event that the Artist does not proceed with the sale the Royal Academy will refund the deposit. Under the Copyright, Designs and Patents Act 1988, it is the rule that, in the absence of any agreement to the contrary, copyright in a work of art belongs to the artist, or his or her heirs and assigns.

All arrangements for payment of the balance, collection, or delivery of the artwork are made between the artist and the purchaser. If the purchaser resides outside the UK they must bear the transportation and importation costs. A VAT registered artist is required to provide the purchaser with a VAT invoice.

The Royal Academy of Arts will provide the artist with the purchaser’s name and contact details. The RA will not have any liability to any person in respect of any incorrect information provided to it by the purchaser or the artist.

Please note that the resale of any work of art may incur a resale royalty to be paid to the artist in accordance with the Artist’s Resale Right Regulations. (The work will need to be by a living artist and resell for over 1000 Euros).

Commission payments received by the RA will be used to support the work of the RA.

1. Competition closes at 4pm on Friday 16 September 2016.
2. This competition is only open to residents of the UK aged 18 or over.
3. Each of the two winners will receive a pair of tickets to the Abstract Expressionism Opening Reception.
4. Employees of the RA or anyone associated with this competition are not eligible for entry.
5. The prize does not include any insurance or any other expenses.
6. The prize is as stated, no cash alternative and non-transferable.
7. Winners must claim their prize within 24 hours of notification via email. In the event that the winner does not claim their prize within 24 hours, another winner will be chosen.
8. The RA has the right to withdraw this prize draw at any time.
9. The competition is provided by the Royal Academy of Arts, Piccadilly, London W1J 0BD, in association with BNP Paribas, 10 Harewood Avenue, London NW1 6AA.