Terms and conditions

These terms and conditions (the “Terms”) apply to all purchases made by you through the website under the domain name www.royalacademy.org.uk (the “Website”). Please read these Terms carefully before using the Website. By using the Website, you signify your agreement to be bound by these Terms.

Disclaimer

The online shop on this Website is maintained by RA Enterprises Ltd (“RAE”), the trading company of the Royal Academy of Arts. Orders for merchandise and publications are placed with RAE.

RA Enterprises Ltd is a company registered in England and Wales (Registered No. 1666333). RAE’s registered address is Burlington House, Piccadilly, London, W1J 0BD United Kingdom. VAT Registration No. 100 1935 71.

Orders for Membership of The Friends of the Royal Academy of Arts are placed with Friends of the Royal Academy.

Friends of the Royal Academy is a company registered in England and Wales (Registered No. 0129153). Friends of the Royal Academy registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 242 1273 01.

Orders for Summer Exhibition Entry Forms are placed with the Royal Academy of Arts.

The Royal Academy of Arts is a registered charity registered in England and Wales (Registered No. 1125383). Royal Academy of Arts registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 100 1935 71.

For further information, or in the event of a complaint, please contact webmaster@royalacademy.org.uk

Availability, prices and information

The products on the Website are offered subject to availability.

All prices are in £ sterling, including tax where applicable, and must be paid in full including the delivery charge which is an additional charge. Customers and not RAE are responsible for customs duty and taxes prevailing in their own country.

RAE takes every care to ensure its product descriptions, price, colour and availability are accurate. However, there may be some changes which are beyond RAE’s control and variations are to be expected in handmade products. Sizes are given as a guide only.

Ordering

RAE will treat each order for goods, which is confirmed when you click on the “Submit order” button on the Check Your Order screen, as an offer by you to purchase the goods and services subject to these Terms. You are responsible for ensuring the accuracy of your order and RAE shall supply you, subject to availability, with the quantity and specification of goods set out in your order. RAE shall confirm each order by e-mail and such confirmation shall be RAE’s acceptance of the contract. Products will be delivered to the address you indicate on the Check Your Order screen. The risk of damage to or loss of the products passes to you at the time of delivery.

Payment

You can pay for your order online using American Express, MasterCard, Visa and their debit card alternatives. RAE also accepts Maestro and Switch, but it is unable to accept non-UK Electron. RAE does not retain your card details after processing your payment.

Returns and Damaged Goods

The following state the provisions of the Terms relating to returns and damaged goods. They do not affect any statutory rights that you may have as a consumer.

By law, customers in the EU have the right to withdraw from the purchase of the Goods before you are notified that any of the Goods have been dispatched. In addition, you have the right to cancel your purchase within 14 days of the day after the date your Goods have been delivered (the statutory cooling off period). You must notify RAE of your wish to cancel your purchase (see Refunds and Returns page), complete the Certificate of Authenticity. You must then return the unwanted Goods, unused and with the original packaging within 14 days of notifying RAE of your decision to cancel. RAE will then reimburse you the purchase price within 14 days of receipt of the returned Goods. Please note that unless they are defective, RAE cannot refund or exchange Goods that have been personalised or earrings suitable for pierced ears.

In the unlikely event that your Goods arrive faulty or damaged, please contact the e-commerce team (mailorder@royalacademy.org.uk) to arrange the return of these Goods. Please also state the nature of the defect and let RAE know if you would prefer a refund, a replacement, or where possible, a repair. Please note that Goods that are unique cannot be replaced. All faulty or damaged Goods shall be returned in the original packaging with all relevant documentation including the Certificate of Authenticity. Please ensure the correct return postage has been paid. This will also be refunded when you return the Goods to RAE.

RAE recommends that you use a recorded delivery service or obtain a Certificate of Posting, as the parcel remains your responsibility until it reaches RAE. RAE’s returns policy does not affect your statutory rights.

Goods should be returned to RAE at:

Mail Order Dept.
Burlington House
Piccadilly
London
W1J 0BD

Service access

While RAE endeavours to ensure that this Website is normally available 24 hours a day, RAE will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond RAE’s control.

Privacy policy

RAE respects your privacy and will use the information you provide to fulfil your order. Your placement of an order is taken as consent to this process. Customer and order data may be used as part of statistical analysis. RAE will give you the option of receiving further information from it, and from other selected organisations, when you make your purchase.

Links

Connected websites that can be accessed via links from this Website are subject to separate terms and conditions. You must therefore read those terms and conditions carefully before using the connected sites.

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. RAE makes no representations as to the security, quality or propriety of any website which may be accessed through this Website and accepts no liability for the content of for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased from them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

Amendments

RAE reserves the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply with immediate effect from the date of publication on the Website. By continuing to use this Website after any changes are made you accept those changes and they are binding on you.

Limitation of liability

RAE’s liability to you is limited to refunding the price of the products as provided for in Clause 5. RAE is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these Terms. This clause does not operate to exclude or limit RAE’s liability in respect of death or personal injury caused by its negligence.

Law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you would like further information regarding our products or services, please telephone the RAE Mail Order on +44 (0)20 7300 5841 or email mailorder@royalacademy.org.uk. Our opening hours are Monday to Friday: 09:30 to 17:00 BST.

These Terms were issued on 5 March 2014

These terms and conditions (“the Terms”) apply to your membership of the Royal Academy of Arts (“your “Membership”). Please read these Terms carefully.

For information requests, or in the event of a complaint, please contact us at friends@royalacademy.org.uk or call on +44 (0)20 7300 8090.

Prices and information

All prices for Membership are annual payments in £ sterling, including tax where applicable. You can see the benefits provided to Friends here: Friends benefits

Children under 16 can visit the Royal Academy for free.

Young Friends membership is for those aged 16 to 25 years, and admits the named card holder and one adult family guest.

Standard Friends membership is for one adult, and admits the named card holder and one adult family guest.

Joint Friends membership is for two adults (One Primary and one Secondary card holder) living at the same address, and admits the two named card holders and two adult family guests.

Primary Cardholders: Will be the payee of the membership donation and will be authorised to change payment, address, name and contact details, book tickets and cancel memberships.

Secondary Cardholders: Will be authorised to book tickets only and update their own name and contact details only.

Ordering

You are responsible for ensuring the accuracy of the details you provide to us and, subject to receiving your payment, we will supply you with the Membership requested. We will confirm your Membership by email if you have given us your email address, or if not, by post.

We will send your Membership card within 14 days of receipt of your payment, except for direct debit payments, where your membership card will be sent within 14 days from receipt of the original direct debit instruction. Your Membership card will be posted to the address you provide in the delivery instructions for your order.

If you have selected Membership as a gift for another individual we will arrange to send the Membership card to the beneficiary, or as indicated in your order, within 14 days. In the event that you elect to pay by direct debit but fail to return the direct debit authorisation, no Membership card will be issued to you. If your direct debit payment is rejected or cancelled, then we will contact you to try to arrange payment, but we reserve the right to cancel your Membership.

Membership packs are dispatched within 10-14 working days. Please note there may be some delays over the Christmas period.

Payment

You can pay for your Membership online by credit card using American Express, Mastercard or by Visa, or by phone by calling +44(0) 20 7300 8090. You can also pay for your recurring Membership by direct debit online, by downloading the relevant Membership form and sending it to the Royal Academy, or by phone. Alternatively, payment can be made in person at the desks in the Royal Academy foyers by direct debit, cheque, cash or credit card.

Membership

Your Membership will last for one year, unless otherwise stated, until the end of the expiry month specified on your Membership card. After that you may renew your Membership for subsequent periods of one year and you acknowledge that the price for Membership may increase and the terms change. Friends gain entry to the Royal Academy of Arts during opening hours by showing their Membership card. Additional identification for admittance ay be required on occasion.

Your Membership is non-transferable so that only you will be able to use it. In the event of card misuse, the Royal Academy reserves the right to withdraw your Membership (with payment for Membership being forfeited) and restrict you from becoming a member of the Royal Academy in the future.

You acknowledge and accept that, on occasion, the published dates of Friends previews may be changed or, where exhibitions are exceptionally busy, we may require you to make a timed booking to see an exhibition. In addition, there may be some days on which the Royal Academy is closed to the public, for example for the installation of a new exhibition. You will be notified by email if we hold your email address and in the RA magazine if this were to occur, but please also check the RA website for up to date details of opening times and bookings required.

Redeeming the cost of an exhibition against a Friends membership

If you have bought a ticket to one of our exhibitions and then decide to buy a Friends’ membership on the same day, you may be able to redeem the cost of your exhibition tickets from the price of Friends of the RA membership. Only exhibition tickets purchased on the day may be redeemed and these are limited to two tickets for a single Friends membership (standard, RA250 and RA250 Supporter) and young membership, and four tickets for joint memberships. Please bring your exhibition tickets to the ticket desk and we will redeem them against your Friends membership purchase. Dual exhibition tickets that are valid for entry to more than one exhibition will be counted as two tickets.

Online access

While the Royal Academy endeavours to ensure that its website is available 24 hours a day, neither the Friends of the Royal Academy or the Royal Academy itself will be liable if for any reason the website is unavailable in part or whole at any time or for any period. Access to the RA website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Royal Academy’s control.

Non-refundable

When you pay for your Membership either online, by phone, by post or in person, we will confirm your Membership straight away and you can start receiving the Membership benefits straight away. Your membership is treated as a donation to the Royal Academy of Arts and as such is non-refundable.

The Royal Academy has the right to revoke memberships without refund at any time if the member has displayed unacceptable behaviour to members of staff or other members of the public.

10% discount in RA Shop

Friends of the Royal Academy receive a 10% discount on RA Shop products. The Friends discount is not valid on sale products, limited edition and limited availability products, gift vouchers, custom prints, Epic Posters by Surface View, Friends memberships, alcohol, glassware, stamps, RA Magazines, non-RA publication and Art Sales. Cannot be used in conjunction with other offers.

Amendments

We reserve the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply to your Membership with immediate effect from the date of publication on the RA website.

Your data

You have provided us with your personal data for your Membership. Your personal data will be managed respectfully and responsibly in accordance with our privacy policy which can be found at royalacademy.org.uk/privacy.

How we will contact you

If possible, we would like to be able to contact you by email because we feel it is the most efficient and productive way to communicate with you about the wide range of programmes and offers from across the RA.

We will contact you by email if you have given us your email address and we are emailing you in connection with your Membership.

We may in addition contact you for marketing purposes by email if you have given us your consent to do so. This may include requests for your support through a variety of different fundraising initiatives such as requesting donations, inviting you to attend special events, or encouraging you to purchase tickets or products.

If you have provided us with your postal address or telephone number we may send you direct mail or telephone you about our work and our fundraising campaigns, unless you have told us that you would prefer not to receive such information. We will carry out a legitimate interest assessment to ensure that we are satisfied that you would reasonably expect such communications from us and would not consider it to be intrusive. For example, we may want to post you an invitation to an event we think you may be interested in.

Before telephoning you (unless it is in connection with the service we are delivering to you) we will check with the Telephone Preference Service.

Events outside the control of the Royal Academy

If an event occurs which is outside the reasonable control of the Royal Academy, for example strikes, failure of a utility service or transport network, act of God, war, terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors, we will not be liable to you as a result of any delay or failure to perform our obligations under these Terms.

Cookies

Please read the Cookies policy

A pre-packaged Friends membership is a membership you purchase by purchasing a physical membership pack via the RA Shop (online and onsite) and then activate later by phone or in person. The terms and conditions for Grab and Go memberships include the standard terms and conditions for Friends memberships, plus the following:

The membership is valid for a year from the date of activation, and can be activated by the recipient whenever they want within 6 months of purchase.

To activate the membership the recipient will need to call the RA membership team on 020 7300 8090 within the 6 month period, providing the activation code in the membership pack and giving their relevant personal information so that the RA can process the membership.

The activation code provided in the membership pack will expire 6 months after the purchase date. Expired codes will not be accepted.

Your membership will not automatically renew after it expires.

To renew your membership after the first year you must either renew online, or over the phone on 020 7300 8090 or at the Friends desk in the entrance halls of the RA.

These terms and conditions (“the Terms”) apply to your RA250 Friend or RA250 Supporter membership of the Royal Academy of Arts (your “Membership”). Please read these Terms carefully.

For information requests, or in the event of a complaint, please contact us at friends@royalacademy.org.uk or call us on +44(0)20 7300 8090.

Prices and information

All prices for Membership are annual payments in £ sterling, including tax where applicable. You can see the benefits provided to RA250 Friends & Supporters here: RA250 benefits

Your payment will be treated by the Royal Academy of Arts as a donation.

A standard RA250 Friend or standard RA250 Supporter Membership is for one adult. Both of these Memberships allow you to bring an additional adult family guest with you.

Standard Friends membership is for one adult, and admits the named card holder and one adult family guest. Joint RA250 Friends and joint RA250 Supporter is for two adults (One Primary and one Secondary card holder) living at the same address, and admits the two named card holders and two adult family guests.

Primary Cardholders: Will be the payee of the membership donation and will be authorised to change payment, address, name and contact details, book tickets and cancel memberships.

Secondary Cardholders: Will be authorised to book tickets only and update their own name and contact details only.

Alternatively, the option to buy a Joint RA250 Friend or Joint RA250 Supporter Membership referred to above gives an extra card for the respective level of Membership and allows the admittance of the extra card holder and an additional family guest independently of the primary RA250 Friend or RA250 Supporter. The extra card holder must share the same address as the RA250 Friend or Supporter.

Ordering

You are responsible for ensuring the accuracy of the details you provide to us and, subject to receiving your payment, we will supply you with the Membership requested. We will confirm your Membership by email if you have given us your email address, or if not, by post. We will send your Membership card within 14 days of receipt of your payment, except for direct debit payments, where your Membership card will be sent within 14 days from receipt of the original signed direct debit instruction. The Membership card will be posted to the address you provide in the delivery instructions for your order.

In the event that you elect to pay by direct debit but fail to return the direct debit authorisation, no Membership card will be issued to you. If your direct debit payment is rejected or cancelled, then we will contact you to try to arrange payment, but we reserve the right to cancel your Membership.

Payment

You can pay for your Membership online by credit card using American Express, Mastercard or by Visa, or by phone by calling +44(0) 20 7300 8090.

You can also apply to pay for your RA250 Friend or RA250 Supporter Membership by direct debit online, by downloading the relevant Membership form and sending it to the Royal Academy, or by phone.

Alternatively, payment can be made in person at the desk in the Royal Academy foyer by direct debit (if applicable), cheque, cash or credit card.

Membership

Your RA250 Friend or RA250 Supporter Membership will last for one year, until the end of the expiry month specified on your Membership card. After that you may renew your Membership in any of the membership tiers then currently available and you acknowledge that the price for your membership may increase or decrease and the terms may change.

Members gain entry to the Royal Academy of Arts during opening hours by showing their Membership card. Additional identification for admittance may be required on occasion. Your Membership is non-transferable so that only you will be able to use it. In the event of card misuse, the Royal Academy reserves the right to withdraw your Membership (with payment for Membership being forfeited) and restrict you from becoming a member of the Royal Academy in the future.

You acknowledge and accept that, on occasion, the published dates of Friends previews may be changed or, where exhibitions are exceptionally busy, we may require you to make a timed booking to see an exhibition. In addition, there may be some days on which the Royal Academy is closed to the public, for example for the installation of a new exhibition. You will be notified by email if we hold your email address and in the RA magazine if this were to occur, but please also check the RA website for up to date details of opening times and bookings required.

Online access

While the Royal Academy endeavours to ensure that its website is available 24 hours a day, neither the Friends of the Royal Academy or the Royal Academy itself will be liable if for any reason the website is unavailable in part or whole at any time or for any period. Access to the RA website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Royal Academy’s control.

Non-refundable

When you pay for your Membership either online, by phone, by post or in person, we will confirm your Membership straight away and you can start receiving the Membership benefits straight away.

Your Membership is treated as a donation to the Royal Academy of Arts and as such is non-refundable.

Amendments

We reserve the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply to your Membership with immediate effect from the date of publication on the RA website.

Your data

You have provided us with your personal data for your Membership. Your personal data will be managed respectfully and responsibly, in accordance with our privacy policy.

Events outside the control of the Royal Academy

If an event occurs which is outside the reasonable control of the Royal Academy, for example strikes, failure of a utility service or transport network, act of God, war, terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors, we will not be liable to you as a result of any delay or failure to perform our obligations under these Terms.

Cookies 
Please read our Cookies policy.

Invitations to attend exhibition private views with an art historian led tour

Exhibition private views include an opportunity to view select RA exhibitions with an expert art historian.

Insider Series of events for behind-the-scenes access to the RA Schools and new RA (available to RA250 Friend & Supporter)

RA250 Friends and RA250 Supporters will receive e-invitations to a series of talks and events throughout 2019 and 2020. RA250 Friends and RA250 Supporters will be asked to confirm attendance in an RSVP, as space at the events is limited. Invitations are valid for the RA250 Friend or Supporter only, they cannot be transferred to another guest. Redemption of this benefit is at the discretion of the RA250 Friend or Supporter, as such we do not offer a cash exchange or extension of the benefit should an RA250 Friend or Supporter be unable to attend any of the scheduled Insider Series events.

Invitations to select “VIP Fridays” (available to RA250 Friend & Supporter)

RA250 Friends will be offered access to private views before the Royal Academy opens to the public on select Friday mornings. These events have limited capacity and therefore will need to be booked in advance.

An invitation to the annual exhibition lecture (available to RA250 Friend & Supporter)

RA250 Friends will receive an invitation to attend a lecture in the new RA lecture theatre. Places are limited and RA250 Friends will be asked book places in advance.

Naming recognition as an RA250 Supporter on the walls of the RA (available to RA250 Supporter)

As an RA250 Supporter, you will receive temporary naming recognition on the walls of the Royal Academy. Naming recognition cannot be transferred to a nominated person. An email will be sent to you to confirm this benefit. Should you wish amend how your name appears, or if you would like to remain anonymous please respond to the confirmation email accordingly. If you do not contact us to opt out of this benefit, your name will be listed as it appears on your membership card. Your name will be displayed from the next scheduled refresh of the display, from the time your membership commences.

Gift recipients of the RA250 Supporter Membership will be asked to opt in to receive the naming recognition benefit. The donor of a gift membership cannot authorise naming recognition for someone else. Your name will be displayed until December 2020. The duration of your name being displayed will be determined by the date of your membership commences.

The Royal Academy will moderate RA250 Supporter names and may in its absolute discretion remove any names which it deems inappropriate or which do not comply with these Terms and Conditions. No refund or compensation is payable to you in these circumstances.

RA250 Supporters are not able to choose the exact location of their name on the display. The Royal Academy may at any time make changes to the display, including its look or feel and its functionality.

The Royal Academy will not be responsible, or liable to the RA250 Supporter or any third party, for the content or accuracy of any information provided by the donor in relation to the display.

Invitations to “VIP Fridays” (available to RA250 Supporter)

RA250 Supporters will be offered access to private views before the Royal Academy opens to the public on selected Friday mornings. These events have limited capacity and therefore will need to be booked in advance.

Invitation to the Summer Exhibition Buyers’ Day before the public opening (available to RA250 Supporter)

RA250 Supporters will receive an invitation to attend the Summer Exhibition Buyers’ Day. Places will be limited, and you will be required to book a place in advance.

General terms and conditions for events:

Invitations will be sent in advance of the event and RA250 Friends and Supporters will be required to book to reserve their place. Events are generally very popular, and we recommend early booking to reserve your space. The event invitation does not guarantee you entry, so please ensure you book your place to confirm attendance. Invitations are non-transferable and cannot be exchanged for other RA events. If your invitation includes a guest, it will be stated on the invitation.

If you are no longer able to attend an event you have booked, please contact friends.events@royalacademy.org.uk to cancel your booking.

Should an event be cancelled or changed by the Royal Academy you will be notified with as much notice as possible. In the rare occurrence of an event cancellation, regrettably the Royal Academy cannot compensate for any expenses, including travel or accommodation. Event guests under 18 years must be accompanied by an adult and are not permitted to drink alcohol.

The Royal Academy reserves the right to refuse admission to any event or experience. Friends and guests consent to the photographing, recording and filming of themselves at the event or experience, such images to be used by the Royal Academy to further its general charitable aims.

Personal belongings and luggage

We regret we cannot accept suitcases, hold-alls or backpacks in the cloakroom or in the galleries at the Royal Academy. Items may be subject to search. Bags must be no larger than 280mm width by 380mm height and 400mm depth. Smoking is prohibited at the Royal Academy. The consumption of food and drink in Burlington House and Burlington Gardens is strictly prohibited outside the restaurants, cafés and bars unless being served by the Royal Academy as part of an event or experience.

We may hold you or your guests liable for any damage caused by you or your guests to our premises or to any of its contents, or for any injury caused to any of our representatives or to other visitors during your visit.

Tickets

If you have chosen to collect your exhibition tickets, please bring a copy of your booking confirmation email or your booking reference number to the Information Desk in the Foyer. Please allow time to collect your tickets.

If you have booked online and chosen e-tickets, your ticket will be attached to your booking confirmation email in PDF format. Please print these tickets and present them at the entrance of the exhibition.

Under 16s go free to all RA exhibitions. If the party size is four or more, they must be accompanied by a fee paying adult. Under 12s must be accompanied by a fee paying adult regardless of party size.

Cancellations, refunds, exchanges
Due to the coronavirus, we are currently offering refunds for all exhibition and events programme bookings.

The Royal Academy reserves the right to refuse admission to any event.

All RA ticketing procedures are correct at time of publication, but are subject to change without notice.

Ticket holders consent to the photographing, recording and filming of themselves as members of the audience.

Including talks, tours, workshops, and some special events.

Tickets
Reductions are available for students, jobseekers and people with disabilities with recognised proof of status. Please bring your proof of status to show on the door of the event.

If you have chosen to receive your tickets in the post, you should receive them within two weeks of your booking. Please contact the Ticketing Team if you have not receive your tickets.

If you have chosen to collect your tickets, your tickets will be held for collection on the door of the event. Please bring your booking confirmation email or your booking reference number in order to collect your tickets.

If your booking is made less than a week before the event, your tickets will be held for your collection.

Attending the event
Cameras, recording equipment, food and drink are not allowed in lectures.

Cancellations, refunds, exchanges

Due to the coronavirus, we are currently offering refunds for all exhibition and events programme bookings.

Tickets
Please bring your confirmation email and reference number with you to gain admittance. No physical ticket will be posted.

Concessions are not available for courses and classes. Discounts are not available if you are unable to attend a particular day on the course, or if you book the course after the start date.

In the event of a course being full, a waiting list will be in operation on a first-come-first-served basis.

Attending the event
The materials and refreshments that will be provided will be indicated on the materials sent to you in advance.

If you are late attending, you may not be admitted should your admittance disturb other participants.

Cancellations, refunds, exchanges

Due to the coronavirus, we are currently offering refunds for all exhibition and events programme bookings.

Tickets
We do not issue tickets for the lates programme. Please bring your booking reference number and/or a copy of your booking confirmation email to show at the door.

Attending the event
Please check the website for further information about the event, including details of the activities and performances taking place, dress code, and the food and drink available.

Cancellations, refunds, exchanges
Due to the coronavirus, we are currently offering refunds for all exhibition and events programme bookings.

Tickets
Your tickets will be posted to you, unless your booking was made less than a week in advance, in which case tickets will held for your collection.

Attending the event
Please refer to your ticket with regards to the time and place to meet.

Cancellations, refunds, exchanges

Due to the coronavirus, we are currently offering refunds for all exhibition and events programme bookings.

Tickets
Friends events and excursions are only open to Patrons and Friends of the Royal Academy of Arts. Each Patron or Friend may purchase a total of two tickets per event – one for themselves and one for a guest.

Please note that reductions are not available for Friends events and excursions.

Friends excursions will be available for purchase on a set date which will be communicated in the magazine and online. On the date of release tickets will be sold on a first come first served basis both online and over the telephone.

You will receive a ticket which you must bring with you on the day.

Attending the event
Lunch and dietary requirements
For Friends excursions where lunch is provided, it will be a set menu which includes a main course, pudding, glass of wine and coffee/tea.

If you have any specific dietary requirements please contact the Ticketing Team at least two weeks in advance of any event you are booked on that includes food. Please let us know your requirements, and those of your guest if applicable, even if you have attended an event in the past as we are unable to keep your dietary details on record.

Walking and mobility
Please wear comfortable footwear, as there is often a certain amount of walking involved - albeit at a leisurely pace - during Friends excursions. During walking guided tours, chairs are not always provided. Should you need to sit down at regular intervals, may we suggest that you bring your own museum-approved folding chair (the National Trust provides a good selection). Please let us know at least two weeks in advance if you have special mobility or access requirements.

It is important that you contact the Ticketing Team at least two weeks in advance of an event if you or your guest have any mobility difficulties so that we can organise assistance at the venues wherever possible. Please be aware that RA representatives will only be able to provide limited personal assistance on the day due to the number of Friends attending each event.

Out of town Friends excursions
Coaches for our out-of-town tours will leave from Piccadilly, close to the entrance to Burlington House. RA representatives will meet you there and please note that coaches leave promptly at the time stated on your ticket. It may be possible for Friends to meet at the venue in which case please contact the Ticketing Team at least two weeks in advance and we will confirm directions and timings. Unfortunately there is no discount if you choose to make your own way.

Friends excursions contact information
If lost or late for a Friends excursion, it is possible to contact an RA representative on 07734 398 907. Please note that this phone is only answered during tours and should not be used for bookings or queries.

Cancellations, refunds, exchanges

Due to the coronavirus, we are currently offering refunds for all exhibition and events programme bookings.

Tickets
Patrons events are only open to Patrons of the Royal Academy of Arts. These are generally very popular and sell out quickly. We recommend posting your booking form as soon as you receive your copy of the Patron Event Brochure to guarantee a place. Events are also available to book online and go live as soon as the brochure is released.

Post your completed booking form to: Patrons Office Royal Academy of Arts Burlington House, Piccadilly London W1J 0BD

Reserve a place online

Call: 020 7300 5885

Email: patrons@royalacademy.org.uk

We accept credit card, cheques or bank transfers.

Attending the event
Dietary requirements
If the event booked includes a meal, please let us know of any dietary requirements at least 10 days in advance.

Patrons mobile
If you are lost or running late before an event, please call the Patrons mobile on 07803 008 648.

Cancellations, refunds, exchanges

Due to the coronavirus, we are currently offering refunds for all exhibition and events programme bookings.

1 – Tours as led by external guides (whether the participants have paid to attend the tour or not) are welcome within the RA free displays and Collections spaces. No charge will be made for these tours, but donations are welcome.

2 – Tours are not permitted in paid exhibition spaces, regardless of whether participants have paid to enter an exhibition or have gained entry with a membership card or corporate membership.

3 – The tour guide must sign in with an RA Visitor and Friends Experience team member prior to the start of the tour (please go to the information or fast track desk at either Burlington House or Burlington Gardens). The tour guide will be given a copy of the ‘Guidelines for Externally Led Tours – Terms & Conditions’ and a visitor badge. The tour guide should wear their visitor badge, clearly visible for the duration of the tour, and return this badge on the completion of the tour.

4 – As part of the signing-in process; the RA will take the tour guide’s name and contact details. The RA will give the tour guide the ticket office details so that any queries they may have about future tours can be managed.

5 – A tour should have no more than 15 participants – if a tour party is bigger than this it should be split between two guides. Any formal group of 5 or more is counted as tour.

6 – Tours guides should be mindful of the needs of other visitors at the RA and consider reasonable access to works of art and labels, even if the artwork is the subject of a tour.

7 – To ensure access for all visitors, tour guides must be mindful of the duration of their talk. To ensure good visitor flow, the tour guide may be asked to move along by a member of staff if it is felt they have spent too long in front of any one work.

8 – No more than 10 mins should be spent in the Julia and Hans Rausing Hall.

9 – No more than 20 mins should be spent in the Collections Gallery. Any RA led tour or activity will take priority over external tours, including RA tours for school and community groups. An external tour guide may be asked to take an alternative route, delay the start time or (during extremely busy periods) be denied access completely.

10 – To minimise any clash between RA activity and an external tour; tour guides should avoid conducting tours between 11.30-13.30 and 15.00-15.45 .

11 – Due to limited space we do not allow external groups of sketching tours or classes.

12 – The RA takes no responsibility for the closure of a gallery, display area or any public space, whether scheduled or unplanned, or for the removal – temporary or otherwise – of any object, painting or artefact.

13 – The RA has no responsibility for the tour guide service, the content of the tour or any fee paid to a guide. This is a matter purely between the guide and their participants. However, the RA reserves the right to curtail any tour and/or revoke access to the RA.

14 – The tour guide and the tour participants must adhere to the photography guidelines for each space. Please ask a team member for information if required.

15 – If a tour guide, or member of the tour group, is taken unwell please ask the nearest team member for assistance. If there is any incident – such as an evacuation – please follow the directions of the designated RA team member.

16 – The tour guide and tour participants should be mindful of coats and bags coming into close proximity to works during the tour. Please note that cloakroom facilities at the RA are limited and that we cannot accommodate any bag larger than 28cm x 38 cm x 40cm. We can also not accept folding bikes, musical instruments, scooters, or skateboards.

17 – Tour guides cannot advertise their services on site e.g. displaying leaflets.

18 – Tour guides must book in advance either on site or over the phone (0207 300 8090, option 1) with a minimum 48hrs notice.

19 – These Terms & Conditions are subject to change. The RA will make every effort to keep tour guides up-to-date with any changes.

These terms and conditions (“the Terms”) apply to your purchase of a membership to the Academicians’ Room with RA (Arts) Limited (“Membership”) in response to an invitation to become a member of the Academicians’ Room (“You” or “Member”). Please read these Terms carefully before completing the application form and purchase of your Membership as they will form the basis of the contract between You and RA (Arts) Limited (“Us” or “We”).

1. RA (Arts) Limited

RA (Arts) Limited is a company registered in England and Wales with company registration number 2836364, whose registered office is at Burlington House, Piccadilly, London, W1J 0BD. VAT number is GB 100 1935 71. For information requests, or in the event of a complaint, please contact us at the above address for the attention of: The Academicians’ Room or academiciansroom@raarts.org.uk or telephone 020 7300 5920.

2. Membership Prices and Benefits

Your Membership fee is an annual payment in £ sterling, including tax where applicable. Details of the fees are given separately. We do not retain your card details after processing any card payment. The Membership benefits include:
– Exclusive access to the Academicians’ Room for your and four guests
– RA exhibition entry for you and a guest
– Access to private views and VIP Friday morning views
– Member programme of events
– RA Magazine four times per year
– Priority booking on the full programme of RA events

3. Processing your Membership

If you have been invited to become a Member, then once we receive your completed and signed application form and your Membership monies or direct debit details, we will send you a Membership card. This usually takes no longer than 28 days by post to a mainland UK address. If you would like to benefit from your Membership before receipt of your Membership card, the Academicians’ Room team can arrange this. Please contact them on academiciansroom@raarts.org.uk or call them on 020 7300 5920 for further details. In the event that you elect to pay by direct debit but fail to return the direct debit authorisation, no Membership card will be issued to you. If your direct debit payment is rejected or cancelled, then we will contact you to try to arrange payment but we reserve the right to cancel your Membership.

4. Your Membership

Membership will last for one year until the end of the expiry date specified on your Membership card. After that You may renew your Membership for subsequent periods of one year and You acknowledge that the price for Membership may increase and the Terms may change. Any changes to the Terms apply with immediate effect from the date of publication.

You can check changes to the Terms at any time in the Academicians’ Room and we shall email or post the changes to You. We will contact You the month before your card expires to enable You to renew your Membership.

Your Membership is non-transferable so that only You will be able to use it. In the event of card misuse, we reserve the right to withdraw your Membership (with payment for Membership being forfeit) and ban You from Membership in the future.

Members gain free entry to the Academicians’ Room during opening hours by showing their Membership card. Additional identification for admittance may be required on occasion.

You acknowledge and accept that, on occasion, the Academicians’ Room may change the published opening times. Any change will be notified in the Academicians’ Room and/or the Membership newsletter and we will endeavour to notify You in advance by email.

5. Privacy

We respect your privacy and, unless You agree otherwise, we will only process the personal information that You submit in the application form for the purposes of processing your Membership, which will include informing you of forthcoming exhibitions, events, memberships, news, research, competitions and special offers relevant to your Membership and posting information to You where we have a legitimate interest to do so.

The application form gives You the ability to opt in to receive further information by email from across the RA. Your personal data will be managed respectfully and responsibly in accordance with our privacy policy which can be found at royalacademy.org.uk/privacy.

6. House Rules

There are house rules that apply to Membership and form part of the Terms. These are available on request and we will send You a copy in the post with your Membership pack (see clause one for contact details). All Members are bound by the house rules and You agree to comply with them (as such rules may be amended from time to time).

7. Limitation of Liability

No refunds shall be given unless We, through our own fault, are unable to honour the Terms. In such circumstances, You will be entitled, depending on the circumstances, to a partial refund of your Membership payment. Payment in part will be Our exclusive liability to You in respect of the Membership (to the extent permitted by law).

We will not be responsible to You to any greater extent and in particular, shall not be liable to You for loss of revenue, loss of profits, business or goodwill or reputation or any indirect or consequential loss arising from or in connection with your Membership. This clause does not operate to exclude or limit RA (Arts) Limited’s liability in respect of death or personal injury caused by its negligence or caused by its fraud.

8. Termination

Either We or You may at any time by notice in writing to the other terminate this agreement forthwith if the other party commits a material breach of any of its obligations under these Terms and fails to remedy such breach (if the same is capable of remedy) within 30 days of being given written notice specifying the breach and requiring its remedy. If You wish to terminate your Membership then You can do so by contacting Us using the details given in Clause 1.

9. Third Parties

No third party shall have any rights under or in relation to the Terms.

10. Force Majeure

For the purposes of these Terms, Force Majeure Event means an event beyond the reasonable control of RA (Arts) Limited including but not limited to strikes, failure of a utility service or transport network, act of God, terrorism, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors. RA (Arts) Limited shall not be liable to You as a result of any delay or failure to perform its obligations under these Terms as a result of a Force Majeure Event.

11. Severance and Waiver

If a court or any other competent authority finds that any provision of the Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other Terms shall not be affected.

No failure or delay by Us to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

12. Law and Jurisdiction

These Terms and the contract of which they form part shall be governed by and construed in accordance with English law. Any disputes arising in relation to the subject matter of these Terms or the Terms themselves shall be subject to the exclusive jurisdiction of the courts of England and Wales.

These terms and conditions apply to the RA’s fundraising events including the Summer Exhibition Preview Party and the Schools Annual Dinner and Auction.

1. Tickets and Admission

Concessions and discounts are not available for fundraising events.

Tickets are sent out by post approximately two weeks prior to the event.

Each ticket must be assigned to a named individual and will not be issued without guest names.

If you have chosen to collect your tickets, they will be held for collection on the door of the event.

Please bring ID in order to collect your tickets.

If your booking is made less than a week before the event, your tickets will be held for collection rather than being posted.

Once tickets sell out, a waiting list will be in operation on a first-come-first-served basis.

The entirety of the ticket price covers the cost of admission – no part is a donation.

Please check the event page on the website or contact the Events Team for further information about the event, including details of the activities and performances taking place, dress code, and the food and drink available.

Please refer to your ticket with regards to the entrance to use and the time of admission.

2. Cancellations, refunds, exchanges

Refunds are not issued for RA fundraising events.

If the event must be rescheduled due to extenuating circumstances then tickets will be valid for the new date.

Refunds will only be issued if the event is rescheduled, or if the RA is required to cancel tickets in order to reduce attendance.

If ticket buyers cannot attend, they may transfer their tickets to another named individual. If tickets have already been issued in one name, this ticket must be physically exchanged for the replacement.

3. General

The RA reserves the right to refuse admission to any event.

All RA ticketing procedures are correct at time of publication but are subject to change without notice.

Attendees consent to being photographed, recorded and filmed for the RA’s purposes.

Attendees are not permitted to bring their own food and drink on site.

Choose any number of the ingredients painted by Chris Orr RA in What’s in my Kitchen, 2020, reproduced on page 31 of the Summer 2020 issue of RA Magazine. Devise the most interesting and delicious recipe you can. The ingredients can be used in any quantities desired in order to serve two people. Don’t feel you need to use many ingredients if you do not wish to: the judges will take into account the fact that some ingredients, due to the lockdown, are less available than usual. If you do not recognise an ingredient, then the judges will accept reasonable guesses.

To enter, email ramagazine@royalacademy.org.uk before Monday 6 July 2020 along with:

— Your name and contact details, including email address, postal address and telephone number

— Your name for the dish

— The ingredients chosen, in the quantities necessary for the recipe to be cooked

— A step-by-step method for cooking the ingredients to serve two people.

Final deadline for entries is Monday 6 July 2020. Due to the coronavirus, we are unfortunately only able to accept entries by email.

The judges of the best recipe will be Chris Orr and Rebecca Salter. They are looking for both originality and deliciousness. They will select a shortlist of six recipes, which they will cook, before selecting a winner and two runners-up. The decision of the judges is final.The successful applicants will be notified by Monday 3 August. The RA will not confirm receipt of entries; if you have not heard from the RA by this date, we are sorry that your entry will have been unsuccessful.

The winning recipe will be published in the September 2020 issue of RA Magazine. The winner will receive a £100 voucher for a lunch or dinner in the Green Room, the Royal Academy’s restaurant in the basement of the Keeper’s House. The restaurant is currently closed, as is the rest of the RA, due to the coronavirus crisis. The opening date of the RA is to be confirmed, as are the arrangements for dining at that time.

There may therefore be a delay in redeeming the winning voucher, however we are looking forward to welcoming you to the Green Room as soon as we can. The winner and the two runners-up will each receive a high-quality, full-size digital print of Orr’s painting What’s in my Kitchen. The prize includes the delivery of the digital print to the successful applicants’ address. There may be some delay in receiving the print, which will be produced at the RA Schools print studio when it reopens .Employees of the RA, and their families and friends, are not eligible for entry. The prize is as stated and no cash alternative.

Happy cooking.