These terms and conditions (the “Terms”) apply to all purchases made by you through the website under the domain name www.royalacademy.org.uk (the “Website”). Please read these Terms carefully before using the Website. By using the Website, you signify your agreement to be bound by these Terms.

Disclaimer

The online shop on this Website is maintained by RA Enterprises Ltd (“RAE”), the trading company of the Royal Academy of Arts. Orders for merchandise and publications are placed with RAE.

RA Enterprises Ltd is a company registered in England and Wales (Registered No. 1666333). RAE’s registered address is Burlington House, Piccadilly, London, W1J 0BD United Kingdom. VAT Registration No. 100 1935 71.

Orders for Membership of The Friends of the Royal Academy of Arts are placed with Friends of the Royal Academy.

Friends of the Royal Academy is a company registered in England and Wales (Registered No. 0129153). Friends of the Royal Academy registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 242 1273 01.

Orders for Summer Exhibition Entry Forms are placed with the Royal Academy of Arts.

The Royal Academy of Arts is a registered charity registered in England and Wales (Registered No. 1125383). Royal Academy of Arts registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 100 1935 71.

For further information, or in the event of a complaint, please contact webmaster@royalacademy.org.uk

Availability, prices and information

The products on the Website are offered subject to availability.

All prices are in £ sterling, including tax where applicable, and must be paid in full including the delivery charge which is an additional charge. Customers and not RAE are responsible for customs duty and taxes prevailing in their own country.

RAE takes every care to ensure its product descriptions, price, colour and availability are accurate. However, there may be some changes which are beyond RAE’s control and variations are to be expected in handmade products. Sizes are given as a guide only.

Ordering

RAE will treat each order for goods, which is confirmed when you click on the “Submit order” button on the Check Your Order screen, as an offer by you to purchase the goods and services subject to these Terms. You are responsible for ensuring the accuracy of your order and RAE shall supply you, subject to availability, with the quantity and specification of goods set out in your order. RAE shall confirm each order by e-mail and such confirmation shall be RAE’s acceptance of the contract. Products will be delivered to the address you indicate on the Check Your Order screen. The risk of damage to or loss of the products passes to you at the time of delivery.

Payment

You can pay for your order online using American Express, MasterCard, Visa and their debit card alternatives. RAE also accepts Maestro and Switch, but it is unable to accept non-UK Electron. RAE does not retain your card details after processing your payment.

Returns and Damaged Goods

The following state the provisions of the Terms relating to returns and damaged goods. They do not affect any statutory rights that you may have as a consumer.

By law, customers in the EU have the right to withdraw from the purchase of the Goods before you are notified that any of the Goods have been dispatched. In addition, you have the right to cancel your purchase within 14 days of the day after the date your Goods have been delivered (the statutory cooling off period). You must notify RAE of your wish to cancel your purchase (see Refunds and Returns page), complete the Certificate of Authenticity. You must then return the unwanted Goods, unused and with the original packaging within 14 days of notifying RAE of your decision to cancel. RAE will then reimburse you the purchase price within 14 days of receipt of the returned Goods. Please note that unless they are defective, RAE cannot refund or exchange Goods that have been personalised or earrings suitable for pierced ears.

In the unlikely event that your Goods arrive faulty or damaged, please contact the e-commerce team (mailorder@royalacademy.org.uk) to arrange the return of these Goods. Please also state the nature of the defect and let RAE know if you would prefer a refund, a replacement, or where possible, a repair. Please note that Goods that are unique cannot be replaced. All faulty or damaged Goods shall be returned in the original packaging with all relevant documentation including the Certificate of Authenticity. Please ensure the correct return postage has been paid. This will also be refunded when you return the Goods to RAE.

RAE recommends that you use a recorded delivery service or obtain a Certificate of Posting, as the parcel remains your responsibility until it reaches RAE. RAE’s returns policy does not affect your statutory rights.

Goods should be returned to RAE at:

Mail Order Dept.
Burlington House
Piccadilly
London
W1J 0BD

Service access

While RAE endeavours to ensure that this Website is normally available 24 hours a day, RAE will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond RAE’s control.

Privacy policy

RAE respects your privacy and will use the information you provide to fulfil your order. Your placement of an order is taken as consent to this process. Customer and order data may be used as part of statistical analysis. RAE will give you the option of receiving further information from it, and from other selected organisations, when you make your purchase.

Links

Connected websites that can be accessed via links from this Website are subject to separate terms and conditions. You must therefore read those terms and conditions carefully before using the connected sites.

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. RAE makes no representations as to the security, quality or propriety of any website which may be accessed through this Website and accepts no liability for the content of for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased from them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

Amendments

RAE reserves the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply with immediate effect from the date of publication on the Website. By continuing to use this Website after any changes are made you accept those changes and they are binding on you.

Limitation of liability

RAE’s liability to you is limited to refunding the price of the products as provided for in Clause 5. RAE is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these Terms. This clause does not operate to exclude or limit RAE’s liability in respect of death or personal injury caused by its negligence.

Law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you would like further information regarding our products or services, please telephone the RAE Mail Order on +44 (0)20 7300 5841 or email mailorder@royalacademy.org.uk. Our opening hours are Monday to Friday: 09:30 to 17:00 BST.

These Terms were issued on 5 March 2014

These terms and conditions (“the Terms”) apply to your membership of the Royal Academy of Arts (“your “Membership”). Please read these Terms carefully.

For information requests, or in the event of a complaint, please contact us at friends@royalacademy.org.uk or call us on +44 (0)20 7300 8090.

Prices and information

All prices for Membership are annual payments in £ sterling, including tax where applicable. You can see the benefits provided to Friends here: Friends benefits

Children under 16 can visit the Royal Academy for free.

Young Friends membership is for those aged 16 to 25 years, and admits the named card holder and one adult family guest.

Standard Friends membership is for one adult, and admits the named card holder and one adult family guest.

Joint Friends membership is for two adults living at the same address, and admits the two named card holders and two adult family guests.

Your payment will be treated by the Royal Academy of Arts as a donation.

Ordering

You are responsible for ensuring the accuracy of the details you provide to us and, subject to receiving your payment, we will supply you with the Membership requested. We will confirm your Membership by email if you have given us your email address, or if not, by post.

We will send your Membership card within 14 days of receipt of your payment, except for direct debit payments, where your membership card will be sent within 14 days from receipt of the original direct debit instruction. Your Membership card will be posted to the address you provide in the delivery instructions for your order.

If you (and your family guest) would like to visit the current exhibition before receipt of your Membership card, please bring your confirmation email to the desk in one of the Royal Academy foyers and you will be given entry. If you have selected to pay by direct debit, please bring the completed direct debit instruction to the desk.

If you have selected Membership as a gift for another individual we will arrange to send the Membership card to the beneficiary, or as indicated in your order, within 14 days.

Delivery of your Membership card usually takes no longer than 28 days by post to a mainland UK address with the exception of Christmas orders, where currently we send the Membership card to the beneficiary in January.

In the event that you elect to pay by direct debit but fail to return the direct debit authorisation, no Membership card will be issued to you. If your direct debit payment is rejected or cancelled, then we will contact you to try to arrange payment, but we reserve the right to cancel your Membership.

Payment

You can pay for your Membership online by credit card using American Express, Mastercard or by Visa, or by phone by calling +44(0) 20 7300 8090.

You can also pay for your recurring Membership by direct debit online, by downloading the relevant Membership form and sending it to the Royal Academy, or by phone.

Alternatively, payment can be made in person at the desks in the Royal Academy foyers by direct debit, cheque, cash or credit card.

Membership

Your Membership will last for one year, unless otherwise stated, until the end of the expiry month specified on your Membership card. After that you may renew your Membership for subsequent periods of one year and you acknowledge that the price for Membership may increase and the terms change.

Friends gain entry to the Royal Academy of Arts during opening hours by showing their Membership card. Additional identification for admittance ay be required on occasion.

Your Membership is non-transferable so that only you will be able to use it. In the event of card misuse, the Royal Academy reserves the right to withdraw your Membership (with payment for Membership being forfeited) and restrict you from becoming a member of the Royal Academy in the future.

You acknowledge and accept that, on occasion, the published dates of Friends previews may be changed or, where exhibitions are exceptionally busy, we may require you to make a timed booking to see an exhibition. In addition, there may be some days on which the Royal Academy is closed to the public, for example for the installation of a new exhibition. You will be notified by email if we hold your email address and in the RA magazine if this were to occur, but please also check the RA website for up to date details of opening times and bookings required.

Redeeming the cost of an exhibition against a Friends membership

If you have bought a ticket to one of our exhibitions and then decide to buy a Friends’ membership on the same day, you may be able to redeem the cost of your exhibition tickets from the price of Friends of the RA membership. Only exhibition tickets purchased on the day may be redeemed and these are limited to two tickets for a single Friends membership (standard, RA250 and RA250 Supporter) and young membership, and four tickets for joint memberships. Please bring your exhibition tickets to the ticket desk and we will redeem them against your Friends membership purchase. Dual exhibition tickets that are valid for entry to more than one exhibition will be counted as two tickets.

Online access

While the Royal Academy endeavours to ensure that its website is available 24 hours a day, neither the Friends of the Royal Academy or the Royal Academy itself will be liable if for any reason the website is unavailable in part or whole at any time or for any period. Access to the RA website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Royal Academy’s control.

Non-refundable

When you pay for your Membership either online, by phone, by post or in person, we will confirm your Membership straight away and you can start receiving the Membership benefits straight away.

Your membership is treated as a donation to the Royal Academy of Arts and as such is non-refundable.

10% discount in RA Shop

Friends of the Royal Academy receive a 10% discount on RA Shop products. The Friends discount is not valid on sale products, limited edition and limited availability products, gift vouchers, custom prints, Epic Posters by Surface View, Friends memberships, alcohol, glassware, stamps, RA Magazines, non-RA publication and Art Sales. Cannot be used in conjunction with other offers.

To apply the discount, Friends will need to create an RA Online Shop using the email address that is registered to their Friends account. The discount will then be automatically applied to applicable products provided you are signed in to you RA Online Shop account.

If your email address is not registered with your Friends account, please contact friends@royalacademy.org.uk or if you do not have an email address, please give us a call on 0800 634 6341.

Amendments

We reserve the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply to your Membership with immediate effect from the date of publication on the RA website.

Your data

You have provided us with your personal data for your Membership. Your personal data will be managed respectfully and responsibly in accordance with our privacy policy which can be found at royalacademy.org.uk/privacy.

How we will contact you

If possible, we would like to be able to contact you by email because we feel it is the most efficient and productive way to communicate with you about the wide range of programmes and offers from across the RA.

We will contact you by email if you have given us your email address and we are emailing you in connection with your Membership.

We may in addition contact you for marketing purposes by email if you have given us your consent to do so. This may include requests for your support through a variety of different fundraising initiatives such as requesting donations, inviting you to attend special events, or encouraging you to purchase tickets or products.

If you have provided us with your postal address or telephone number we may send you direct mail or telephone you about our work and our fundraising campaigns, unless you have told us that you would prefer not to receive such information. We will carry out a legitimate interest assessment to ensure that we are satisfied that you would reasonably expect such communications from us and would not consider it to be intrusive. For example, we may want to post you an invitation to an event we think you may be interested in.

Before telephoning you (unless it is in connection with the service we are delivering to you) we will check with the Telephone Preference Service.

Events outside the control of the Royal Academy

If an event occurs which is outside the reasonable control of the Royal Academy, for example strikes, failure of a utility service or transport network, act of God, war, terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors, we will not be liable to you as a result of any delay or failure to perform our obligations under these Terms.

Cookies

Please read the Cookies policy

1 - The Competition will close on 17 December 2018 at midnight. Entries received after this date and time will not be eligible for entry.

2 - The prize consists of:

• direct flights from the United Kingdom to Florence
• a two night stay at Hotel Savoy, Florence and full buffet breakfast
• a three course dinner with pre-selected wines at Irene Bistro on the evening of your choice

3 - The winner will be drawn at random from all valid entries received and will be notified by email within 72 hours of the actual draw date.

4 - To qualify to enter the Competition you must be resident in the United Kingdom.

5 - One entry per person is permitted and entrants must be 18 years or older.

6 - Employees or agents of either the Royal Academy of Arts or Rocco Forte Hotels Group, or their families or households are not eligible to enter.

7 - The Competition is only open to consumers, and not to any business or reseller.

8 - In the event that a winner is unreachable, ineligible, or fails to claim the prize within 5 working days of being contacted, the winner shall forfeit his/her prize and the RA and Rocco Forte Hotels Group reserve the right to offer the prize to a second winner who will be drawn at random from the entrants.

9 - The prize has no cash value, it cannot be exchanged and can only be redeemed in one stay.

10 - The prize is not transferable to another individual. Direct flights will be arranged by Rocco Forte Hotels.

11 - Transfers to and from the airports are not included.

12 - The Prize is valid until 31st October 2019

13 - Reservation is subject to availability and black-out dates apply during Christmas & Easter school holidays & Official PITTI trade Fair dates

14 -The winner will be contacted by Felicia Tang - ftang@roccofortehotels.com

15 - Rocco Forte Hotels Hotels Group accepts no responsibility for failed delivery due to provision of incorrect contact details by entrants.

16 - The RA and Rocco Forte Hotels Group each reserve the right to publish the name of the winner.

17 - By accepting the prize, the winner agrees to:

• Take part in media interviews about the Competition
• Be photographed for the purposes of promoting the RA and Rocco Forte Hotels Group.

18 - The RA and Rocco Forte Hotels Group reserve the right to amend, alter, or withdraw this Complimentary Prize Draw without prior notice if unforeseen circumstances make this unavoidable.

19 - This Competition will be governed by and construed in accordance with the laws of England and Wales and subject to the jurisdiction of the English courts.

A pre-packaged Friends membership is a membership you purchase by purchasing a physical membership pack via the RA Shop (online and onsite) and then activate later by phone or in person. The terms and conditions for Grab and Go memberships include the standard terms and conditions for Friends memberships, plus the following:

The membership is valid for a year from the date of activation, and can be activated by the recipient whenever they want within 6 months of purchase.

To activate the membership the recipient will need to call the RA membership team on 020 7300 8090 within the 6 month period, providing the activation code in the membership pack and giving their relevant personal information so that the RA can process the membership.

The activation code provided in the membership pack will expire 6 months after the purchase date. Expired codes will not be accepted.

Your membership will not automatically renew after it expires.

To renew your membership after the first year you must either renew online, or over the phone on 020 7300 8090 or at the Friends desk in the entrance halls of the RA.

These terms and conditions (“the Terms”) apply to your RA250 Friend or RA250 Supporter membership of the Royal Academy of Arts (your “Membership”). Please read these Terms carefully.
For information requests, or in the event of a complaint, please contact us at friends@royalacademy.org.uk or call us on +44(0)20 7300 8090.

Prices and information
RA250 Friend Single: £250 (Recurring annual membership by Direct Debit) or £260 by Annual membership (credit or debit card).

RA250 Friend Joint: £375 (Recurring annual membership by Direct Debit) or £385 by Annual membership (credit or debit card).

RA250 Supporter Single: £500 (Recurring annual membership by Direct Debit) or £510 by Annual membership (credit or debit card).

RA250 Friend Joint: £850 (Recurring annual membership by Direct Debit) or £860 by Annual membership (credit or debit card).

Your payment will be treated by the Royal Academy of Arts as a donation. You can see the benefits provided to Members below.

A single RA250 Friend or single RA250 Supporter Membership is for one adult. Both of these Memberships allow you to bring an additional adult family guest with you.

Alternatively, the option to buy a Joint RA250 Friend or Joint RA250 Supporter Membership referred to above gives an extra card for the respective level of Membership and allows the admittance of the extra card holder and an additional family guest independently of the primary RA250 Friend or RA250 Supporter. The extra card holder must share the same address as the RA250 Friend or Supporter.

Ordering
You are responsible for ensuring the accuracy of the details you provide to us and, subject to receiving your payment, we will supply you with the Membership requested. We will confirm your Membership by email if you have given us your email address, or if not, by post. We will send your Membership card within 14 days of receipt of your payment, except for direct debit payments, where your Membership card will be sent within 14 days from receipt of the original signed direct debit instruction. The Membership card will be posted to the address you provide in the delivery instructions for your order.

If you (and your family guest) would like to visit the current exhibition before receipt of your Membership card, please bring your confirmation email to the desk in the Royal Academy foyer and you will be given entry. If you have selected to pay by direct debit, please bring the completed direct debit instruction to the desk. If you have selected Membership as a gift for another individual we will arrange to send the Membership card to the beneficiary, or as indicated in your order, within 14 days.

In the event that you elect to pay by direct debit but fail to return the direct debit authorisation, no Membership card will be issued to you. If your direct debit payment is rejected or cancelled, then we will contact you to try to arrange payment, but we reserve the right to cancel your Membership.

Payment
You can pay for your Membership online by credit card using American Express, Mastercard or by Visa, or by phone by calling +44(0) 20 7300 8090.

You can also apply to pay for your RA250 Friend or RA250 Supporter Membership by direct debit online, by downloading the relevant Membership form and sending it to the Royal Academy, or by phone.

Alternatively, payment can be made in person at the desk in the Royal Academy foyer by direct debit (if applicable), cheque, cash or credit card.

Membership
Your RA250 Friend or RA250 Supporter Membership will last for one year, until the end of the expiry month specified on your Membership card. After that you may renew your Membership in any of the membership tiers then currently available and you acknowledge that the price for your membership may increase or decrease and the terms may change.

Members gain entry to the Royal Academy of Arts during opening hours by showing their Membership card. Additional identification for admittance may be required on occasion. Your Membership is non-transferable so that only you will be able to use it. In the event of card misuse, the Royal Academy reserves the right to withdraw your Membership (with payment for Membership being forfeited) and restrict you from becoming a member of the Royal Academy in the future.

You acknowledge and accept that, on occasion, the published dates of Friends previews may be changed or, where exhibitions are exceptionally busy, we may require you to make a timed booking to see an exhibition. In addition, there may be some days on which the Royal Academy is closed to the public, for example for the installation of a new exhibition. You will be notified by email if we hold your email address and in the RA magazine if this were to occur, but please also check the RA website for up to date details of opening times and bookings required.

Already a Friend and wish to upgrade to RA250 Friend or RA250 Supporter?
You may upgrade your Friends membership to an RA250 Friend or RA250 Supporter at any time whilst these membership tiers are on sale. If you would like your membership to start at the end of your current membership term, you can purchase your new membership as a renewal upgrade online or in-person. If you would like the membership to start during your current term then please call the Royal Academy on +44(0) 20 7300 8090 or visit us in person if you would like to upgrade your membership.

Online Access
While the Royal Academy endeavours to ensure that its website is available 24 hours a day, neither the Friends of the Royal Academy or the Royal Academy itself will be liable if for any reason the website is unavailable in part or whole at any time or for any period. Access to the RA website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Royal Academy’s control.

Non-refundable
When you pay for your Membership either online, by phone, by post or in person, we will confirm your Membership straight away and you can start receiving the Membership benefits straight away.

Your Membership is treated as a donation to the Royal Academy of Arts and as such is non-refundable.

Amendments
We reserve the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply to your Membership with immediate effect from the date of publication on the RA website.

Your data
You have provided us with your personal data for your Membership. Your personal data will be managed respectfully and responsibly, in accordance with our privacy policy.

Events outside the control of the Royal Academy
If an event occurs which is outside the reasonable control of the Royal Academy, for example strikes, failure of a utility service or transport network, act of God, war, terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors, we will not be liable to you as a result of any delay or failure to perform our obligations under these Terms.

Cookies 
Please read our Cookies policy.

As an RA250 Friend you will receive:
–– Free, unlimited entry to all RA exhibitions for you and a family guest.
–– Select VIP Friday morning exhibition private views before galleries open at 10am.
–– Exhibition private views with an art historian led tour. –– Insider Series of events for behind-the-scenes access to the RA Schools.
––Annual exhibitions lecture with Artistic Director, Tim Marlow, in 2019.
–– Exhibition previews and extended hours, exclusively for Friends.
––Priority booking for all RA events.
––All-day access to the Keeper’s House.
–– Subscription to the quarterly RA Magazine and weekly email newsletter.
–– 10% discount in RA Shops (on-site and online).

Invitations to attend exhibition private views with an art historian led tour
Exhibition private views include an opportunity to view select RA exhibitions with an expert art historian.

Insider Series of events for behind-the-scenes access to the RA Schools and new RA
RA250 Friends and RA250 Supporters will receive e-invitations to a series of talks and events throughout 2019 and 2020. RA250 Friends and RA250 Supporters will be asked to confirm attendance in an RSVP, as space at the events is limited. Invitations are valid for the RA250 Friend or Supporter only, they cannot be transferred to another guest. Redemption of this benefit is at the discretion of the RA250 Friend or Supporter, as such we do not offer a cash exchange or extension of the benefit should an RA250 Friend or Supporter be unable to attend any of the scheduled Insider Series events.

Invitations to select “VIP Fridays”
RA250 Friends will be offered access to private views before the Royal Academy opens to the public on select Friday mornings. These events have limited capacity and therefore will need to be booked in advance.

An invitation to the annual exhibition lecture
RA250 Friends will receive an invitation to attend a lecture in the new RA lecture theatre. Places are limited and RA250 Friends will be asked book places in advance. As an RA250 Supporter you will receive the benefits described above PLUS:
––Named recognition as an RA250 Supporter on the walls of the RA.
–– Invitations to the Opening Receptions for Premiums and the RA Schools Show.
–– Invitation to the Summer Exhibition Buyers’ Day before the Friends and public opening

Naming recognition as an RA250 Supporter on the walls of the RA
As an RA250 Supporter, you will receive temporary naming recognition on the walls of the Royal Academy. Naming recognition cannot be transferred to a nominated person. An email will be sent to you to confirm this benefit. Should you wish amend how your name appears, or if you would like to remain anonymous please respond to the confirmation email accordingly. If you do not contact us to opt out of this benefit, your name will be listed as it appears on your membership card. Your name will be displayed from the next scheduled refresh of the display, from the time your membership commences.

Gift recipients of the RA250 Supporter Membership will be asked to opt in to receive the naming recognition benefit. The donor of a gift membership cannot authorise naming recognition for someone else. Your name will be displayed until December 2020. The duration of your name being displayed will be determined by the date of your membership commences.

The Royal Academy will moderate RA250 Supporter names and may in its absolute discretion remove any names which it deems inappropriate or which do not comply with these Terms and Conditions. No refund or compensation is payable to you in these circumstances.

RA250 Supporters are not able to choose the exact location of their name on the display. The Royal Academy may at any time make changes to the display, including its look or feel and its functionality.

The Royal Academy will not be responsible, or liable to the RA250 Supporter or any third party, for the content or accuracy of any information provided by the donor in relation to the display.

Invitations to “VIP Fridays”
RA250 Supporters will be offered access to private views before the Royal Academy opens to the public on selected Friday mornings. These events have limited capacity and therefore will need to be booked in advance.

Invitations to Opening Receptions for Premiums and the RA Schools Show
RA250 Supporters will receive invitations to attend Premiums and the RA Schools Show. Places will be limited, and you will be required to book a place in advance.

Invitation to the Summer Exhibition Buyers’ Day before the public opening
RA250 Supporters will receive an invitation to attend the Summer Exhibition Buyers’ Day. Places will be limited, and you will be required to book a place in advance.

General terms and conditions for events:
Invitations will be sent in advance of the event and RA250 Friends and Supporters will be required to book to reserve their place. Events are generally very popular, and we recommend early booking to reserve your space. The event invitation does not guarantee you entry, so please ensure you book your place to confirm attendance. Invitations are non-transferable and cannot be exchanged for other RA events. If your invitation includes a guest, it will be stated on the invitation.

If you are no longer able to attend an event you have booked, please contact friends.events@royalacademy.org.uk to cancel your booking.

Should an event be cancelled or changed by the Royal Academy you will be notified with as much notice as possible. In the rare occurrence of an event cancellation, regrettably the Royal Academy cannot compensate for any expenses, including travel or accommodation. Event guests under 18 years must be accompanied by an adult and are not permitted to drink alcohol.

The Royal Academy reserves the right to refuse admission to any event or experience. Friends and guests consent to the photographing, recording and filming of themselves at the event or experience, such images to be used by the Royal Academy to further its general charitable aims.

We regret we cannot accept suitcases, hold-alls or backpacks in the cloakroom or in the galleries at the Royal Academy. Items may be subject to search. Bags must be no larger than 280mm width by 380mm height and 400mm depth. Smoking is prohibited at the Royal Academy. The consumption of food and drink in Burlington House and Burlington Gardens is strictly prohibited outside the restaurants, cafés and bars unless being served by the Royal Academy as part of an event or experience.

We may hold you or your guests liable for any damage caused by you or your guests to our premises or to any of its contents, or for any injury caused to any of our representatives or to other visitors during your visit.

Tickets
If you have chosen to collect your exhibition tickets, please bring a copy of your booking confirmation email or your booking reference number to the Information Desk in the Foyer. Please allow time to collect your tickets.

If you have booked online and chosen e-tickets, your ticket will be attached to your booking confirmation email in PDF format. Please print these tickets and present them at the entrance of the exhibition.

Cancellations, refunds, exchanges 14 days or more before the event - Your booking can be cancelled and fully refunded up to 14 days before the event.

Less than 14 days before the event - If your booking is cancelled less than 14 days before the event, and we are able to resell your place you will receive a full refund.

The Royal Academy reserves the right to refuse admission to any event.

All RA ticketing procedures are correct at time of publication, but are subject to change without notice.

Ticket holders consent to the photographing, recording and filming of themselves as members of the audience.

Including talks, tours, workshops, and some special events.

Tickets
Reductions are available for students, jobseekers and people with disabilities with recognised proof of status. Please bring your proof of status to show on the door of the event.

If you have chosen to receive your tickets in the post, you should receive them within two weeks of your booking. Please contact the Ticketing Team if you have not receive your tickets.

If you have chosen to collect your tickets, your tickets will be held for collection on the door of the event. Please bring your booking confirmation email or your booking reference number in order to collect your tickets.

If your booking is made less than a week before the event, your tickets will be held for your collection.

Attending the event
Cameras, recording equipment, food and drink are not allowed in lectures.

Cancellations, refunds, exchanges
14 days or more before the event - Your booking can be cancelled and fully refunded up to 14 days before the event.

Less than 14 days before the event - If your booking is cancelled less than 14 days before the event, and we are able to resell your place you will receive a full refund.

Tickets
We do not issue tickets for free lunchtime lectures or the ‘free talks’ programme. Please bring your booking reference number and/or a copy of your booking confirmation email to show at the door.

Attending the event
For the free talks programme, doors will open half an hour before the event and no admittance will be granted after the event has started. If you do not arrive before the starting time of the event, your ticket will be released at that time to those waiting for returned tickets.

Cancellations, refunds, exchanges
14 days or more before the event - Your booking can be cancelled and fully refunded up to 14 days before the event.

Less than 14 days before the event - If your booking is cancelled less than 14 days before the event, and we are able to resell your place you will receive a full refund.

Tickets
Please bring your confirmation email and reference number with you to gain admittance. No physical ticket will be posted.

Concessions are not available for courses and classes. Discounts are not available if you are unable to attend a particular day on the course, or if you book the course after the start date.

In the event of a course being full, a waiting list will be in operation on a first-come-first-served basis.

Attending the event
The materials and refreshments that will be provided will be indicated on the materials sent to you in advance.

If you are late attending, you may not be admitted should your admittance disturb other participants.

Cancellations, refunds, exchanges
14 days or more before the event
If you cancel your course or class 14 days or more before the event, and we are able to resell your place to a person on a waiting list, you will receive a full refund.

If we are unable to resell your place, you will receive a refund minus an administration fee. The fee is £25 for courses and classes up to £200, or £40 for courses and classes over £200.

Less than 14 days before the event
If you cancel your course or class less than 14 days before the event, and we are able to resell your place to a person on a waiting list, you will receive a refund minus an administration fee. The fee is £25 for courses and classes up to £200, or £40 for courses and classes over £200.

If we are unable to resell your place, no refund will be given.

Please let us know if you are unable to attend an event by contacting the Ticketing Team.

Once a course or class has been purchased, it is not possible to transfer to another course.

Additional information
Ticket holders consent to the photographing, recording and filming of themselves and any artwork they create for the RA’s promotional purposes.

Recording equipment is not allowed in any course or class. The RA reserves the right to cancel any course or class in the event of minimum numbers not being reached. In this case you will receive a full refund.

Tickets
We do not issue tickets for the lates programme. Please bring your booking reference number and/or a copy of your booking confirmation email to show at the door.

Attending the event
Please check the website for further information about the event, including details of the activities and performances taking place, dress code, and the food and drink available.

Cancellations, refunds, exchanges 14 days or more before the event - Your booking can be cancelled and fully refunded up to 14 days before the event.

Less than 14 days before the event - If your booking is cancelled less than 14 days before the event, and we are able to resell your place you will receive a full refund.

Tickets
Your tickets will be posted to you, unless your booking was made less than a week in advance, in which case tickets will held for your collection.

Attending the event
Please refer to your ticket with regards to the time and place to meet.

Cancellations, refunds, exchanges
14 days or more before the event - Your booking can be cancelled and fully refunded up to 14 days before the event.

Less than 14 days before the event - If your booking is cancelled less than 14 days before the event, and we are able to resell your place you will receive a full refund.

Tickets
Friends events and excursions are only open to Patrons and Friends of the Royal Academy of Arts. Each Patron or Friend may purchase a total of two tickets per event – one for themselves and one for a guest.

Please note that reductions are not available for Friends events and excursions.

Friends excursions will be available for purchase on a set date which will be communicated in the magazine and online. On the date of release tickets will be sold on a first come first served basis both online and over the telephone.

You will receive a ticket which you must bring with you on the day.

Attending the event
Lunch and dietary requirements
For Friends excursions where lunch is provided, it will be a set menu which includes a main course, pudding, glass of wine and coffee/tea.

If you have any specific dietary requirements please contact the Ticketing Team at least two weeks in advance of any event you are booked on that includes food. Please let us know your requirements, and those of your guest if applicable, even if you have attended an event in the past as we are unable to keep your dietary details on record.

Walking and mobility
Please wear comfortable footwear, as there is often a certain amount of walking involved - albeit at a leisurely pace - during Friends excursions. During walking guided tours, chairs are not always provided. Should you need to sit down at regular intervals, may we suggest that you bring your own museum-approved folding chair (the National Trust provides a good selection). Please let us know at least two weeks in advance if you have special mobility or access requirements.

It is important that you contact the Ticketing Team at least two weeks in advance of an event if you or your guest have any mobility difficulties so that we can organise assistance at the venues wherever possible. Please be aware that RA representatives will only be able to provide limited personal assistance on the day due to the number of Friends attending each event.

Out of town Friends excursions
Coaches for our out-of-town tours will leave from Piccadilly, close to the entrance to Burlington House. RA representatives will meet you there and please note that coaches leave promptly at the time stated on your ticket. It may be possible for Friends to meet at the venue in which case please contact the Ticketing Team at least two weeks in advance and we will confirm directions and timings. Unfortunately there is no discount if you choose to make your own way.

Friends excursions contact information
If lost or late for a Friends excursion, it is possible to contact an RA representative on 07734 398 907. Please note that this phone is only answered during tours and should not be used for bookings or queries.

Cancellations, refunds, exchanges
14 days or more before the event - Your booking can be cancelled and fully refunded up to 14 days before the event.

Less than 14 days before the event - If your booking is cancelled less than 14 days before the event, and we are able to resell your place you will receive a full refund.

Additional information
Some of the venues we visit occasionally offer general public tours. By purchasing a ticket through the RA, you are supporting the Friends events programme and other Learning initiatives and we are grateful for your patronage

Tickets
Patrons events are only open to Patrons of the Royal Academy of Arts. These are generally very popular and sell out quickly. We recommend posting your booking form as soon as you receive your copy of the Patron Event Brochure to guarantee a place. Events are also available to book online and go live as soon as the brochure is released.

Post your completed booking form to: Patrons Office Royal Academy of Arts Burlington House, Piccadilly London W1J 0BD

Reserve a place online

Call: 020 7300 5885

Email: patrons@royalacademy.org.uk

We accept credit card, cheques or bank transfers.

Attending the event
Dietary requirements
If the event booked includes a meal, please let us know of any dietary requirements at least 10 days in advance.

Patrons mobile
If you are lost or running late before an event, please call the Patrons mobile on 07803 008 648.

Cancellations, refunds, exchanges
Please let us know as soon as possible if you can no longer attend an event. We only offer refunds requested more than 14 days before an event.

This offer to purchase is registered with the artist who should, on receipt of the notification containing the offer to purchase, inform the purchaser that the offer is accepted, and on the condition that the work remains in the Royal Academy until after the Exhibition closes on 19 August 2018. In the unlikely event that the Artist does not proceed with the sale the Royal Academy will refund the deposit. Under the Copyright, Designs and Patents Act 1988, it is the rule that, in the absence of any agreement to the contrary, copyright in a work of art belongs to the artist, or his or her heirs and assigns.

All arrangements for payment of the balance, collection, or delivery of the artwork are made between the artist and the purchaser. If the purchaser resides outside the UK they must bear the transportation and importation costs. A VAT registered artist is required to provide the purchaser with a VAT invoice.

The Royal Academy of Arts will provide the artist with the purchaser’s name and contact details. The RA will not have any liability to any person in respect of any incorrect information provided to it by the purchaser or the artist.

The work will only be given out by the Royal Academy on presentation of the official Removal Order duly signed by the Artist. In cases where full payment has been received from the purchaser and the balance paid to the Artist this order may be issued by the Royal Academy. The Royal Academy shall only be liable under these terms of purchase for any loss, damage, destruction, deterioration or wear, including damage to frames of a work(s) to the extent that such damage arises as a direct result of the Royal Academy’s negligence, provided that at the time of collection of the work(s) such damage is noticed to the RA and recorded in writing at that time. The Royal Academy shall have no liability under this clause for such damage which is not reported and recorded in writing at such time of collection.

Please note that the resale of any work of art may incur a resale royalty to be paid to the artist in accordance with the Artist’s Resale Right Regulations. (The work will need to be by a living artist and resell for over 1000 euros).

Commission payments received by the RA will be used to support the work of the RA.

• Drink and dining offer valid in the Senate Room only.
• Negroni redeemable between midday and 7.30pm (Mon – Thu)
• Produce your valid ticket at the Senate Room bar to receive your negroni.
• Lunch reservations should be made directly with the Senate Room on 02073005912, quoting the offer.
• May not be used in conjunction with any other offer or discount.
• Exhibition tickets valid for entry during exhibition opening hours (Daily 10am-6pm, Friday 10am-10pm). Last entry to the gallery is half an hour before closing time. Full ticketing terms and conditions apply.
• Offer subject to availability.
• Offer expires 20 January 2019.

Terms and conditions

The Royal Academy of Arts is excited to present the opportunity for our Friends & Visitors to play Michael Parekowhai’s, He Korero Purakau mo Te Awanui o Te Motu: The Story of a New Zealand River, 2011 as part of our Oceania Exhibition. If you are successful in securing a booking, a team member will meet with you for your booking slot and guide you through the process on site. By booking a place, and taking part in and contributing to this experience, you agree to the following Terms and Conditions:

Booking:

1 - In order to play the piano, you must book a performance slot via our website, by calling us or booking in person at the RA.

2 - To afford as many people as possible the opportunity to play the piano, you are only able to perform for one booking slot.

3 - Your booking also counts as your entry to the Oceania exhibition (which is free in exchange for playing the piano). If you cancel your playing slot for any reason, you will lose your free exhibition entry.

4 - Other than a designated carer, any accompanying members of your party must have a valid RA Friends membership card or have purchased a ticket to enter the exhibition.

5 - Your performance is not confirmed until you have received official confirmation from the RA.

6 - Performance slots are subject to availability.

7 - Your booking is only valid for the time confirmed. Bookings are non-transferable and may not be exchanged. You are not permitted to sell on your performance slot for profit.

8 - The RA reserves the right to refuse admission to the Exhibition or cancel a booking.

9 - The Royal Academy of Arts reserves the right to terminate, cut short or postpone a performance.

10 - You will be asked to bring named identification and your booking confirmation with you on the day.

Your performance:

11 - Please arrive promptly at your designated time slot. We will endeavour to ensure that timeslots run on time but cannot guarantee exact timings.

12 - Your booking slot will last between 30-45 minutes including a welcome induction. You must be prepared to play for between 15-30 minutes.

13 - No singing, other musicians or instruments are permitted.

14 - Only solo piano performances are permitted.

15 - No promoting of songs, recordings or other artworks by you are permitted.

16 - No busking or acceptance of donations for the performance is permitted.

17 - Children under 15 years-of-age must be supervised by a parent, guardian or care giver.

18 - Performances are voluntary, and no fee will be paid by the RA.

19 - The Parekowhai piano and chair are incredibly precious artworks. Performers / the parent, guardian or care giver of the performer agree to the following to avoid damage to the artwork:

• You will wear appropriate footwear e.g. shoes with soft or rubber soles. Shoes can be removed so long as you are wearing socks or stockings.

• You will remove any jewellery, rings, or items of clothing that may scratch the piano before beginning your performance.

• You will ensure your hands are washed thoroughly before playing the piano.

20 - Please provide your sheet music if you require it. (The RA cannot provide any sheet music).

21 - As part of the artwork we ask that all performers please sign the visitors book on the day of their performance.

Recording your performance:

22 - The RA may record or photograph your performance for publicity purposes. If you do not want your performance recorded or photographed please let a member of RA staff know on the day of your performance.

23 - Please be aware visitors to Oceania may record or photograph your performance.

If you require help on the day:

24 - A member of staff from the RA will be present and can help with any questions on the day of your performance and can help cover or protect jewellery from damaging the artwork.

Unforeseen circumstances:

25 - The RA will not be liable for any breach of these Terms and Conditions or delays arising from any event that is outside the RA’s control, including (but not limited to) fire, flood, storm, strikes, riots, civil commotion, material disaster, war or acts of governmental authority.

Your agreement:

26 - You will be presented with these T&C’s in hard copy when being checked in for the booking slot.

Terms and conditions of 15 months for 12 offer

From 18 February 2019 the Royal Academy if offering 15 months of Membership for the price of 12 months to those who sign up to an annual recurring membership by direct debit, this is inclusive of new joiners and those who have previously purchased a membership via a one-off credit card payment and now looking to renew, paying by Direct Debit.

This offer opens on the 18 February 2019 and closes mid May 2019 (Final closing date to be decided).

This offer only applies to Young, Standard and Joint Friends memberships and does not apply to RA250 Friend, RA250 Supporter or to members of the Academicians’ Room.

This offer is applicable to all new annual recurring memberships by direct debit purchased online, onsite, by post and over the phone.

The membership will continue indefinitely until cancelled. The 15 months promotion will be received in the first year of membership only. The subsequent years of membership will be charged at the regular Direct Debit rate.