These terms and conditions (the “Terms”) apply to all purchases made by you through the website under the domain name www.royalacademy.org.uk (the “Website”). Please read these Terms carefully before using the Website. By using the Website, you signify your agreement to be bound by these Terms.

Disclaimer

The online shop on this Website is maintained by RA Enterprises Ltd (“RAE”), the trading company of the Royal Academy of Arts. Orders for merchandise and publications are placed with RAE.

RA Enterprises Ltd is a company registered in England and Wales (Registered No. 1666333). RAE’s registered address is Burlington House, Piccadilly, London, W1J 0BD United Kingdom. VAT Registration No. 100 1935 71.

Orders for Membership of The Friends of the Royal Academy of Arts are placed with Friends of the Royal Academy.

Friends of the Royal Academy is a company registered in England and Wales (Registered No. 0129153). Friends of the Royal Academy registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 242 1273 01.

Orders for Summer Exhibition Entry Forms are placed with the Royal Academy of Arts.

The Royal Academy of Arts is a registered charity registered in England and Wales (Registered No. 1125383). Royal Academy of Arts registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 100 1935 71.

For further information, or in the event of a complaint, please contact webmaster@royalacademy.org.uk

Availability, prices and information

The products on the Website are offered subject to availability.

All prices are in £ sterling, including tax where applicable, and must be paid in full including the delivery charge which is an additional charge. Customers and not RAE are responsible for customs duty and taxes prevailing in their own country.

RAE takes every care to ensure its product descriptions, price, colour and availability are accurate. However, there may be some changes which are beyond RAE’s control and variations are to be expected in handmade products. Sizes are given as a guide only.

Ordering

RAE will treat each order for goods, which is confirmed when you click on the “Submit order” button on the Check Your Order screen, as an offer by you to purchase the goods and services subject to these Terms. You are responsible for ensuring the accuracy of your order and RAE shall supply you, subject to availability, with the quantity and specification of goods set out in your order. RAE shall confirm each order by e-mail and such confirmation shall be RAE’s acceptance of the contract. Products will be delivered to the address you indicate on the Check Your Order screen. The risk of damage to or loss of the products passes to you at the time of delivery.

Payment

You can pay for your order online using American Express, MasterCard, Visa and their debit card alternatives. RAE also accepts Maestro and Switch, but it is unable to accept non-UK Electron. RAE does not retain your card details after processing your payment.

Returns and Damaged Goods

The following state the provisions of the Terms relating to returns and damaged goods. They do not affect any statutory rights that you may have as a consumer.

By law, customers in the EU have the right to withdraw from the purchase of the Goods before you are notified that any of the Goods have been dispatched. In addition, you have the right to cancel your purchase within 14 days of the day after the date your Goods have been delivered (the statutory cooling off period). You must notify RAE of your wish to cancel your purchase (see Refunds and Returns page), complete the Certificate of Authenticity. You must then return the unwanted Goods, unused and with the original packaging within 14 days of notifying RAE of your decision to cancel. RAE will then reimburse you the purchase price within 14 days of receipt of the returned Goods. Please note that unless they are defective, RAE cannot refund or exchange Goods that have been personalised or earrings suitable for pierced ears.

In the unlikely event that your Goods arrive faulty or damaged, please contact the e-commerce team (mailorder@royalacademy.org.uk) to arrange the return of these Goods. Please also state the nature of the defect and let RAE know if you would prefer a refund, a replacement, or where possible, a repair. Please note that Goods that are unique cannot be replaced. All faulty or damaged Goods shall be returned in the original packaging with all relevant documentation including the Certificate of Authenticity. Please ensure the correct return postage has been paid. This will also be refunded when you return the Goods to RAE.

RAE recommends that you use a recorded delivery service or obtain a Certificate of Posting, as the parcel remains your responsibility until it reaches RAE. RAE’s returns policy does not affect your statutory rights.

Goods should be returned to RAE at:

Mail Order Dept.
Burlington House
Piccadilly
London
W1J 0BD

Service access

While RAE endeavours to ensure that this Website is normally available 24 hours a day, RAE will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond RAE’s control.

Privacy policy

RAE respects your privacy and will use the information you provide to fulfil your order. Your placement of an order is taken as consent to this process. Customer and order data may be used as part of statistical analysis. RAE will give you the option of receiving further information from it, and from other selected organisations, when you make your purchase.

Links

Connected websites that can be accessed via links from this Website are subject to separate terms and conditions. You must therefore read those terms and conditions carefully before using the connected sites.

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. RAE makes no representations as to the security, quality or propriety of any website which may be accessed through this Website and accepts no liability for the content of for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased from them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

Amendments

RAE reserves the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply with immediate effect from the date of publication on the Website. By continuing to use this Website after any changes are made you accept those changes and they are binding on you.

Limitation of liability

RAE’s liability to you is limited to refunding the price of the products as provided for in Clause 5. RAE is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these Terms. This clause does not operate to exclude or limit RAE’s liability in respect of death or personal injury caused by its negligence.

Law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you would like further information regarding our products or services, please telephone the RAE Mail Order on +44 (0)20 7300 5841 or email mailorder@royalacademy.org.uk. Our opening hours are Monday to Friday: 09:30 to 17:00 BST.

These Terms were issued on 5 March 2014

These terms and conditions (“the Terms”) apply to your membership of the Royal Academy of Arts (“your “Membership”). Please read these Terms carefully.

For information requests, or in the event of a complaint, please contact us at friends@royalacademy.org.uk or call on +44 (0)20 7300 8090.

Prices and information

All prices for Membership are annual payments in £ sterling, including tax where applicable. You can see the benefits provided to Friends here: Friends benefits

Children under 16 can visit the Royal Academy for free.

Young Friends membership is for those aged 16 to 25 years, and admits the named card holder and one adult family guest.

Standard Friends membership is for one adult, and admits the named card holder and one adult family guest.

Joint Friends membership is for two adults (One Primary and one Secondary card holder) living at the same address, and admits the two named card holders and two adult family guests.

Primary Cardholders: Will be the payee of the membership donation and will be authorised to change payment, address, name and contact details, book tickets and cancel memberships.

Secondary Cardholders: Will be authorised to book tickets only and update their own name and contact details only.

Ordering

You are responsible for ensuring the accuracy of the details you provide to us and, subject to receiving your payment, we will supply you with the Membership requested. We will confirm your Membership by email if you have given us your email address, or if not, by post.

We will send your Membership card within 14 days of receipt of your payment, except for direct debit payments, where your membership card will be sent within 14 days from receipt of the original direct debit instruction. Your Membership card will be posted to the address you provide in the delivery instructions for your order.

If you have selected Membership as a gift for another individual we will arrange to send the Membership card to the beneficiary, or as indicated in your order, within 14 days. In the event that you elect to pay by direct debit but fail to return the direct debit authorisation, no Membership card will be issued to you. If your direct debit payment is rejected or cancelled, then we will contact you to try to arrange payment, but we reserve the right to cancel your Membership.

Payment

You can pay for your Membership online by credit card using American Express, Mastercard or by Visa, or by phone by calling +44(0) 20 7300 8090. You can also pay for your recurring Membership by direct debit online, by downloading the relevant Membership form and sending it to the Royal Academy, or by phone. Alternatively, payment can be made in person at the desks in the Royal Academy foyers by direct debit, cheque, cash or credit card.

Membership

Your Membership will last for one year, unless otherwise stated, until the end of the expiry month specified on your Membership card. After that you may renew your Membership for subsequent periods of one year and you acknowledge that the price for Membership may increase and the terms change. Friends gain entry to the Royal Academy of Arts during opening hours by showing their Membership card. Additional identification for admittance ay be required on occasion.

Your Membership is non-transferable so that only you will be able to use it. In the event of card misuse, the Royal Academy reserves the right to withdraw your Membership (with payment for Membership being forfeited) and restrict you from becoming a member of the Royal Academy in the future.

You acknowledge and accept that, on occasion, the published dates of Friends previews may be changed or, where exhibitions are exceptionally busy, we may require you to make a timed booking to see an exhibition. In addition, there may be some days on which the Royal Academy is closed to the public, for example for the installation of a new exhibition. You will be notified by email if we hold your email address and in the RA magazine if this were to occur, but please also check the RA website for up to date details of opening times and bookings required.

Redeeming the cost of an exhibition against a Friends membership

If you have bought a ticket to one of our exhibitions and then decide to buy a Friends’ membership on the same day, you may be able to redeem the cost of your exhibition tickets from the price of Friends of the RA membership. Only exhibition tickets purchased on the day may be redeemed and these are limited to two tickets for a single Friends membership (standard, RA250 and RA250 Supporter) and young membership, and four tickets for joint memberships. Please bring your exhibition tickets to the ticket desk and we will redeem them against your Friends membership purchase. Dual exhibition tickets that are valid for entry to more than one exhibition will be counted as two tickets.

Online access

While the Royal Academy endeavours to ensure that its website is available 24 hours a day, neither the Friends of the Royal Academy or the Royal Academy itself will be liable if for any reason the website is unavailable in part or whole at any time or for any period. Access to the RA website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Royal Academy’s control.

Non-refundable

When you pay for your Membership either online, by phone, by post or in person, we will confirm your Membership straight away and you can start receiving the Membership benefits straight away. Your membership is treated as a donation to the Royal Academy of Arts and as such is non-refundable.

The Royal Academy has the right to revoke memberships without refund at any time if the member has displayed unacceptable behaviour to members of staff or other members of the public.

10% discount in RA Shop

Friends of the Royal Academy receive a 10% discount on RA Shop products. The Friends discount is not valid on sale products, limited edition and limited availability products, gift vouchers, custom prints, Epic Posters by Surface View, Friends memberships, alcohol, glassware, stamps, RA Magazines, non-RA publication and Art Sales. Cannot be used in conjunction with other offers.

Amendments

We reserve the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply to your Membership with immediate effect from the date of publication on the RA website.

Your data

You have provided us with your personal data for your Membership. Your personal data will be managed respectfully and responsibly in accordance with our privacy policy which can be found at royalacademy.org.uk/privacy.

How we will contact you

If possible, we would like to be able to contact you by email because we feel it is the most efficient and productive way to communicate with you about the wide range of programmes and offers from across the RA.

We will contact you by email if you have given us your email address and we are emailing you in connection with your Membership.

We may in addition contact you for marketing purposes by email if you have given us your consent to do so. This may include requests for your support through a variety of different fundraising initiatives such as requesting donations, inviting you to attend special events, or encouraging you to purchase tickets or products.

If you have provided us with your postal address or telephone number we may send you direct mail or telephone you about our work and our fundraising campaigns, unless you have told us that you would prefer not to receive such information. We will carry out a legitimate interest assessment to ensure that we are satisfied that you would reasonably expect such communications from us and would not consider it to be intrusive. For example, we may want to post you an invitation to an event we think you may be interested in.

Before telephoning you (unless it is in connection with the service we are delivering to you) we will check with the Telephone Preference Service.

Events outside the control of the Royal Academy

If an event occurs which is outside the reasonable control of the Royal Academy, for example strikes, failure of a utility service or transport network, act of God, war, terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors, we will not be liable to you as a result of any delay or failure to perform our obligations under these Terms.

Cookies

Please read the Cookies policy

A pre-packaged Friends membership is a membership you purchase by purchasing a physical membership pack via the RA Shop (online and onsite) and then activate later by phone or in person. The terms and conditions for Grab and Go memberships include the standard terms and conditions for Friends memberships, plus the following:

The membership is valid for a year from the date of activation, and can be activated by the recipient whenever they want within 6 months of purchase.

To activate the membership the recipient will need to call the RA membership team on 020 7300 8090 within the 6 month period, providing the activation code in the membership pack and giving their relevant personal information so that the RA can process the membership.

The activation code provided in the membership pack will expire 6 months after the purchase date. Expired codes will not be accepted.

Your membership will not automatically renew after it expires.

To renew your membership after the first year you must either renew online, or over the phone on 020 7300 8090 or at the Friends desk in the entrance halls of the RA.

These terms and conditions (“the Terms”) apply to your RA250 Friend or RA250 Supporter membership of the Royal Academy of Arts (your “Membership”). Please read these Terms carefully.

For information requests, or in the event of a complaint, please contact us at friends@royalacademy.org.uk or call us on +44(0)20 7300 8090.

Prices and information

All prices for Membership are annual payments in £ sterling, including tax where applicable. You can see the benefits provided to RA250 Friends & Supporters here: RA250 benefits

Your payment will be treated by the Royal Academy of Arts as a donation.

A standard RA250 Friend or standard RA250 Supporter Membership is for one adult. Both of these Memberships allow you to bring an additional adult family guest with you.

Standard Friends membership is for one adult, and admits the named card holder and one adult family guest. Joint RA250 Friends and joint RA250 Supporter is for two adults (One Primary and one Secondary card holder) living at the same address, and admits the two named card holders and two adult family guests.

Primary Cardholders: Will be the payee of the membership donation and will be authorised to change payment, address, name and contact details, book tickets and cancel memberships.

Secondary Cardholders: Will be authorised to book tickets only and update their own name and contact details only.

Alternatively, the option to buy a Joint RA250 Friend or Joint RA250 Supporter Membership referred to above gives an extra card for the respective level of Membership and allows the admittance of the extra card holder and an additional family guest independently of the primary RA250 Friend or RA250 Supporter. The extra card holder must share the same address as the RA250 Friend or Supporter.

Ordering

You are responsible for ensuring the accuracy of the details you provide to us and, subject to receiving your payment, we will supply you with the Membership requested. We will confirm your Membership by email if you have given us your email address, or if not, by post. We will send your Membership card within 14 days of receipt of your payment, except for direct debit payments, where your Membership card will be sent within 14 days from receipt of the original signed direct debit instruction. The Membership card will be posted to the address you provide in the delivery instructions for your order.

In the event that you elect to pay by direct debit but fail to return the direct debit authorisation, no Membership card will be issued to you. If your direct debit payment is rejected or cancelled, then we will contact you to try to arrange payment, but we reserve the right to cancel your Membership.

Payment

You can pay for your Membership online by credit card using American Express, Mastercard or by Visa, or by phone by calling +44(0) 20 7300 8090.

You can also apply to pay for your RA250 Friend or RA250 Supporter Membership by direct debit online, by downloading the relevant Membership form and sending it to the Royal Academy, or by phone.

Alternatively, payment can be made in person at the desk in the Royal Academy foyer by direct debit (if applicable), cheque, cash or credit card.

Membership

Your RA250 Friend or RA250 Supporter Membership will last for one year, until the end of the expiry month specified on your Membership card. After that you may renew your Membership in any of the membership tiers then currently available and you acknowledge that the price for your membership may increase or decrease and the terms may change.

Members gain entry to the Royal Academy of Arts during opening hours by showing their Membership card. Additional identification for admittance may be required on occasion. Your Membership is non-transferable so that only you will be able to use it. In the event of card misuse, the Royal Academy reserves the right to withdraw your Membership (with payment for Membership being forfeited) and restrict you from becoming a member of the Royal Academy in the future.

You acknowledge and accept that, on occasion, the published dates of Friends previews may be changed or, where exhibitions are exceptionally busy, we may require you to make a timed booking to see an exhibition. In addition, there may be some days on which the Royal Academy is closed to the public, for example for the installation of a new exhibition. You will be notified by email if we hold your email address and in the RA magazine if this were to occur, but please also check the RA website for up to date details of opening times and bookings required.

Online access

While the Royal Academy endeavours to ensure that its website is available 24 hours a day, neither the Friends of the Royal Academy or the Royal Academy itself will be liable if for any reason the website is unavailable in part or whole at any time or for any period. Access to the RA website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Royal Academy’s control.

Non-refundable

When you pay for your Membership either online, by phone, by post or in person, we will confirm your Membership straight away and you can start receiving the Membership benefits straight away.

Your Membership is treated as a donation to the Royal Academy of Arts and as such is non-refundable.

Amendments

We reserve the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply to your Membership with immediate effect from the date of publication on the RA website.

Your data

You have provided us with your personal data for your Membership. Your personal data will be managed respectfully and responsibly, in accordance with our privacy policy.

Events outside the control of the Royal Academy

If an event occurs which is outside the reasonable control of the Royal Academy, for example strikes, failure of a utility service or transport network, act of God, war, terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors, we will not be liable to you as a result of any delay or failure to perform our obligations under these Terms.

Cookies 
Please read our Cookies policy.

Invitations to attend exhibition private views with an art historian led tour

Exhibition private views include an opportunity to view select RA exhibitions with an expert art historian.

Insider Series of events for behind-the-scenes access to the RA Schools and new RA (available to RA250 Friend & Supporter)

RA250 Friends and RA250 Supporters will receive e-invitations to a series of talks and events throughout 2019 and 2020. RA250 Friends and RA250 Supporters will be asked to confirm attendance in an RSVP, as space at the events is limited. Invitations are valid for the RA250 Friend or Supporter only, they cannot be transferred to another guest. Redemption of this benefit is at the discretion of the RA250 Friend or Supporter, as such we do not offer a cash exchange or extension of the benefit should an RA250 Friend or Supporter be unable to attend any of the scheduled Insider Series events.

Invitations to select “VIP Fridays” (available to RA250 Friend & Supporter)

RA250 Friends will be offered access to private views before the Royal Academy opens to the public on select Friday mornings. These events have limited capacity and therefore will need to be booked in advance.

An invitation to the annual exhibition lecture (available to RA250 Friend & Supporter)

RA250 Friends will receive an invitation to attend a lecture in the new RA lecture theatre. Places are limited and RA250 Friends will be asked book places in advance.

Naming recognition as an RA250 Supporter on the walls of the RA (available to RA250 Supporter)

As an RA250 Supporter, you will receive temporary naming recognition on the walls of the Royal Academy. Naming recognition cannot be transferred to a nominated person. An email will be sent to you to confirm this benefit. Should you wish amend how your name appears, or if you would like to remain anonymous please respond to the confirmation email accordingly. If you do not contact us to opt out of this benefit, your name will be listed as it appears on your membership card. Your name will be displayed from the next scheduled refresh of the display, from the time your membership commences.

Gift recipients of the RA250 Supporter Membership will be asked to opt in to receive the naming recognition benefit. The donor of a gift membership cannot authorise naming recognition for someone else. Your name will be displayed until December 2020. The duration of your name being displayed will be determined by the date of your membership commences.

The Royal Academy will moderate RA250 Supporter names and may in its absolute discretion remove any names which it deems inappropriate or which do not comply with these Terms and Conditions. No refund or compensation is payable to you in these circumstances.

RA250 Supporters are not able to choose the exact location of their name on the display. The Royal Academy may at any time make changes to the display, including its look or feel and its functionality.

The Royal Academy will not be responsible, or liable to the RA250 Supporter or any third party, for the content or accuracy of any information provided by the donor in relation to the display.

Invitations to “VIP Fridays” (available to RA250 Supporter)

RA250 Supporters will be offered access to private views before the Royal Academy opens to the public on selected Friday mornings. These events have limited capacity and therefore will need to be booked in advance.

Invitation to the Summer Exhibition Buyers’ Day before the public opening (available to RA250 Supporter)

RA250 Supporters will receive an invitation to attend the Summer Exhibition Buyers’ Day. Places will be limited, and you will be required to book a place in advance.

General terms and conditions for events:

Invitations will be sent in advance of the event and RA250 Friends and Supporters will be required to book to reserve their place. Events are generally very popular, and we recommend early booking to reserve your space. The event invitation does not guarantee you entry, so please ensure you book your place to confirm attendance. Invitations are non-transferable and cannot be exchanged for other RA events. If your invitation includes a guest, it will be stated on the invitation.

If you are no longer able to attend an event you have booked, please contact friends.events@royalacademy.org.uk to cancel your booking.

Should an event be cancelled or changed by the Royal Academy you will be notified with as much notice as possible. In the rare occurrence of an event cancellation, regrettably the Royal Academy cannot compensate for any expenses, including travel or accommodation. Event guests under 18 years must be accompanied by an adult and are not permitted to drink alcohol.

The Royal Academy reserves the right to refuse admission to any event or experience. Friends and guests consent to the photographing, recording and filming of themselves at the event or experience, such images to be used by the Royal Academy to further its general charitable aims.

Personal belongings and luggage

We regret we cannot accept suitcases, hold-alls or backpacks in the cloakroom or in the galleries at the Royal Academy. Items may be subject to search. Bags must be no larger than 280mm width by 380mm height and 400mm depth. Smoking is prohibited at the Royal Academy. The consumption of food and drink in Burlington House and Burlington Gardens is strictly prohibited outside the restaurants, cafés and bars unless being served by the Royal Academy as part of an event or experience.

We may hold you or your guests liable for any damage caused by you or your guests to our premises or to any of its contents, or for any injury caused to any of our representatives or to other visitors during your visit.

Tickets

If you have chosen to collect your exhibition tickets, please bring a copy of your booking confirmation email or your booking reference number to the Information Desk in the Foyer. Please allow time to collect your tickets.

If you have booked online and chosen e-tickets, your ticket will be attached to your booking confirmation email in PDF format. Please print these tickets and present them at the entrance of the exhibition.

Under 16s go free to all RA exhibitions. If the party size is four or more, they must be accompanied by a fee paying adult. Under 12s must be accompanied by a fee paying adult regardless of party size.

Cancellations, refunds, exchanges
14 days or more before the event - Your booking can be cancelled and fully refunded up to 14 days before the event.

Less than 14 days before the event - If your booking is cancelled less than 14 days before the event, and we are able to resell your place you will receive a full refund.

The Royal Academy reserves the right to refuse admission to any event.

All RA ticketing procedures are correct at time of publication, but are subject to change without notice.

Ticket holders consent to the photographing, recording and filming of themselves as members of the audience.

Including talks, tours, workshops, and some special events.

Tickets
Reductions are available for students, jobseekers and people with disabilities with recognised proof of status. Please bring your proof of status to show on the door of the event.

If you have chosen to receive your tickets in the post, you should receive them within two weeks of your booking. Please contact the Ticketing Team if you have not receive your tickets.

If you have chosen to collect your tickets, your tickets will be held for collection on the door of the event. Please bring your booking confirmation email or your booking reference number in order to collect your tickets.

If your booking is made less than a week before the event, your tickets will be held for your collection.

Attending the event
Cameras, recording equipment, food and drink are not allowed in lectures.

Cancellations, refunds, exchanges
14 days or more before the event - Your booking can be cancelled and fully refunded up to 14 days before the event.

Less than 14 days before the event - If your booking is cancelled less than 14 days before the event, and we are able to resell your place you will receive a full refund.

Tickets
We do not issue tickets for free lunchtime lectures or the ‘free talks’ programme. Please bring your booking reference number and/or a copy of your booking confirmation email to show at the door.

Attending the event
For the free talks programme, doors will open half an hour before the event and no admittance will be granted after the event has started. If you do not arrive before the starting time of the event, your ticket will be released at that time to those waiting for returned tickets.

Cancellations, refunds, exchanges
14 days or more before the event - Your booking can be cancelled and fully refunded up to 14 days before the event.

Less than 14 days before the event - If your booking is cancelled less than 14 days before the event, and we are able to resell your place you will receive a full refund.

Tickets
Please bring your confirmation email and reference number with you to gain admittance. No physical ticket will be posted.

Concessions are not available for courses and classes. Discounts are not available if you are unable to attend a particular day on the course, or if you book the course after the start date.

In the event of a course being full, a waiting list will be in operation on a first-come-first-served basis.

Attending the event
The materials and refreshments that will be provided will be indicated on the materials sent to you in advance.

If you are late attending, you may not be admitted should your admittance disturb other participants.

Cancellations, refunds, exchanges
14 days or more before the event
If you cancel your course or class 14 days or more before the event, and we are able to resell your place to a person on a waiting list, you will receive a full refund.

If we are unable to resell your place, you will receive a refund minus an administration fee. The fee is £25 for courses and classes up to £200, or £40 for courses and classes over £200.

Less than 14 days before the event
If you cancel your course or class less than 14 days before the event, and we are able to resell your place to a person on a waiting list, you will receive a refund minus an administration fee. The fee is £25 for courses and classes up to £200, or £40 for courses and classes over £200.

If we are unable to resell your place, no refund will be given.

Please let us know if you are unable to attend an event by contacting the Ticketing Team.

Once a course or class has been purchased, it is not possible to transfer to another course.

Additional information
Ticket holders consent to the photographing, recording and filming of themselves and any artwork they create for the RA’s promotional purposes.

Recording equipment is not allowed in any course or class. The RA reserves the right to cancel any course or class in the event of minimum numbers not being reached. In this case you will receive a full refund.

Tickets
We do not issue tickets for the lates programme. Please bring your booking reference number and/or a copy of your booking confirmation email to show at the door.

Attending the event
Please check the website for further information about the event, including details of the activities and performances taking place, dress code, and the food and drink available.

Cancellations, refunds, exchanges 14 days or more before the event - Your booking can be cancelled and fully refunded up to 14 days before the event.

Less than 14 days before the event - If your booking is cancelled less than 14 days before the event, and we are able to resell your place you will receive a full refund.

Tickets
Your tickets will be posted to you, unless your booking was made less than a week in advance, in which case tickets will held for your collection.

Attending the event
Please refer to your ticket with regards to the time and place to meet.

Cancellations, refunds, exchanges
14 days or more before the event - Your booking can be cancelled and fully refunded up to 14 days before the event.

Less than 14 days before the event - If your booking is cancelled less than 14 days before the event, and we are able to resell your place you will receive a full refund.

Tickets
Friends events and excursions are only open to Patrons and Friends of the Royal Academy of Arts. Each Patron or Friend may purchase a total of two tickets per event – one for themselves and one for a guest.

Please note that reductions are not available for Friends events and excursions.

Friends excursions will be available for purchase on a set date which will be communicated in the magazine and online. On the date of release tickets will be sold on a first come first served basis both online and over the telephone.

You will receive a ticket which you must bring with you on the day.

Attending the event
Lunch and dietary requirements
For Friends excursions where lunch is provided, it will be a set menu which includes a main course, pudding, glass of wine and coffee/tea.

If you have any specific dietary requirements please contact the Ticketing Team at least two weeks in advance of any event you are booked on that includes food. Please let us know your requirements, and those of your guest if applicable, even if you have attended an event in the past as we are unable to keep your dietary details on record.

Walking and mobility
Please wear comfortable footwear, as there is often a certain amount of walking involved - albeit at a leisurely pace - during Friends excursions. During walking guided tours, chairs are not always provided. Should you need to sit down at regular intervals, may we suggest that you bring your own museum-approved folding chair (the National Trust provides a good selection). Please let us know at least two weeks in advance if you have special mobility or access requirements.

It is important that you contact the Ticketing Team at least two weeks in advance of an event if you or your guest have any mobility difficulties so that we can organise assistance at the venues wherever possible. Please be aware that RA representatives will only be able to provide limited personal assistance on the day due to the number of Friends attending each event.

Out of town Friends excursions
Coaches for our out-of-town tours will leave from Piccadilly, close to the entrance to Burlington House. RA representatives will meet you there and please note that coaches leave promptly at the time stated on your ticket. It may be possible for Friends to meet at the venue in which case please contact the Ticketing Team at least two weeks in advance and we will confirm directions and timings. Unfortunately there is no discount if you choose to make your own way.

Friends excursions contact information
If lost or late for a Friends excursion, it is possible to contact an RA representative on 07734 398 907. Please note that this phone is only answered during tours and should not be used for bookings or queries.

Cancellations, refunds, exchanges
14 days or more before the event - Your booking can be cancelled and fully refunded up to 14 days before the event.

Less than 14 days before the event - If your booking is cancelled less than 14 days before the event, and we are able to resell your place you will receive a full refund.

Additional information
Some of the venues we visit occasionally offer general public tours. By purchasing a ticket through the RA, you are supporting the Friends events programme and other Learning initiatives and we are grateful for your patronage

Tickets
Patrons events are only open to Patrons of the Royal Academy of Arts. These are generally very popular and sell out quickly. We recommend posting your booking form as soon as you receive your copy of the Patron Event Brochure to guarantee a place. Events are also available to book online and go live as soon as the brochure is released.

Post your completed booking form to: Patrons Office Royal Academy of Arts Burlington House, Piccadilly London W1J 0BD

Reserve a place online

Call: 020 7300 5885

Email: patrons@royalacademy.org.uk

We accept credit card, cheques or bank transfers.

Attending the event
Dietary requirements
If the event booked includes a meal, please let us know of any dietary requirements at least 10 days in advance.

Patrons mobile
If you are lost or running late before an event, please call the Patrons mobile on 07803 008 648.

Cancellations, refunds, exchanges
Please let us know as soon as possible if you can no longer attend an event. We only offer refunds requested more than 14 days before an event.

This offer to purchase is registered with the artist who should, on receipt of the notification containing the offer to purchase, inform the purchaser that the offer is accepted, and on the condition that the work remains in the Royal Academy until after the Exhibition closes on 12 August 2019. In the unlikely event that the Artist does not proceed with the sale the Royal Academy will refund the deposit. Under the Copyright, Designs and Patents Act 1988, it is the rule that, in the absence of any agreement to the contrary, copyright in a work of art belongs to the artist, or his or her heirs and assigns.

All arrangements for payment of the balance, collection, or delivery of the artwork are made between the artist and the purchaser. If the purchaser resides outside the UK they must bear the transportation and importation costs. A VAT registered artist is required to provide the purchaser with a VAT invoice.

The Royal Academy of Arts will provide the artist with the purchaser’s name and contact details. The RA will not have any liability to any person in respect of any incorrect information provided to it by the purchaser or the artist.

The work will only be given out by the Royal Academy on presentation of the official Removal Order duly signed by the Artist. In cases where full payment has been received from the purchaser and the balance paid to the Artist this order may be issued by the Royal Academy. The Royal Academy shall only be liable under these terms of purchase for any loss, damage, destruction, deterioration or wear, including damage to frames of a work(s) to the extent that such damage arises as a direct result of the Royal Academy’s negligence, provided that at the time of collection of the work(s) such damage is noticed to the RA and recorded in writing at that time. The Royal Academy shall have no liability under this clause for such damage which is not reported and recorded in writing at such time of collection.

Please note that the resale of any work of art may incur a resale royalty to be paid to the artist in accordance with the Artist’s Resale Right Regulations. (The work will need to be by a living artist and resell for over 1000 euros).

Commission payments received by the RA will be used to support the work of the RA.

By posting your drawing on Twitter, Instagram or Facebook using the hashtag #LifeDrawingLive, or emailing your drawing to digital@royalacademy.org.uk, you: (i) grant to the Royal Academy of Arts a perpetual, royalty-free, non-exclusive license to use, reproduce and modify your drawing, for use in any media including on the Royal Academy website social media channels, including featuring it in the #LifeDrawingLive broadcast; (ii) warrant that the drawing is your own original work and you have the right to make it available for the use described; (iii) agree to waive any moral rights in your drawing, including to be acknowledged as author; (iv) allow the Royal Academy of Arts to use your name and / or social media handle on the Royal Academy website and social media channels.

The RA publishes four new hardback books this summer on the art of Royal Academicians (see page 99). Choose your favourite and then complete our crossword (see page 98) for a chance to win that book delivered to your door.

Send us a digital photo or scan of your completed crossword to ramagazine@royalacademy.org.uk under the subject heading ‘Crossword Competition’, or cut out page 98 and post to: RA Magazine, Royal Academy of Arts, Burlington House, Piccadilly, London W1J 0BD.

Please provide, in addition to your entry, the name of the book you would like to win, as well as your full contact details, including your name, email address, address and phone number. The deadline for entries is 31 August 2019, with the solution to be printed in the Autumn 2019 issue of RA Magazine.

A correct entry is that deemed by the Royal Academy of Arts to be a fully completed crossword whose answers are all correct.

After 31 August 2019, four correct entries will be drawn at random from all the correct entries submitted. The four randomly-drawn correct entries will become winners of the competition. All four winners will be notified by Monday 16 September 2019. If you have not heard from the RA by this date, your entry will not have won the competition.

The four winners each receive one book, that book being their favourite as stated in their entry. The choice is between Anne Desmet: A Greek Journey, Mick Moon, Emma Stibbon: Fire and Ice and John Carter: On Paper. The book will be delivered free of charge to each winner.

The answers to the crossword will be published on 6 September 2019, in the Autumn 2019 issue of RA Magazine.

Terms and conditions

1 – This competition is only open to residents of the UK.

2 – Entries received after 31 August 2019 will not be considered.

3 – Entries will not be returned.

4 – Employees of the Royal Academy, their family and friends, or other parties in any way involved in the development, production or distribution of this competition are not eligible to participate.

5 – The prize is as stated and no cash alternative.

6 – The prize is non-transferable

7 – The Royal Academy’s decision is final. No correspondence will be entered into.

8 – Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party.

9 – The Royal Academy of Arts shall have the right, at its sole discretion, to change or modify these terms and conditions effective immediately upon posting to the website and reserves the right to cancel the competition if circumstances arise outside of its control.

10 – The competition is provided by RA Enterprises, Royal Academy of Arts, Piccadilly, London W1J 0BD, Tel no. 020 7300 8000

Members of the public can vote for their favourite artworks in the Young Artists’ Summer Show with the two artworks receiving the most votes winning vouchers for art materials plus a free practical workshop for their school.

Members of the public can vote for their favourite artworks online from 10 June - 4 August 2019 or in person at the Royal Academy from 14 July - 4 August 2019 during the display of selected artworks in the Clore Learning Centre.

After 4 August 2019 the two artworks with the most votes received will be selected as the People’s Choice award winners. Winners will receive vouchers for art materials plus a free practical workshop for their school. Winners will be notified by Monday 12 August 2019; if you have not heard from the RA by this date, your entry will not have won the competition.

1. Entries received after 4 August 2019 will not be considered.
2. The prizes are as stated and no cash alternative.
3. The prizes are non-transferable
4. The Royal Academy’s decision is final. No correspondence will be entered into.
5. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party.
6. The Royal Academy of Arts shall have the right, at its sole discretion, to change or modify these terms and conditions effective immediately upon posting to the website and reserves the right to cancel the competition if circumstances arise outside of its control.

This competition closes at midday on 24 June.

This competition is only open to over 18.

The winner will receive one ticket for the summer course ‘Art beyond the museum and the gallery’, which takes place from Monday 1 July to Friday 5 July 2019.

Employees of the RA or anyone associated with this competition are not eligible for entry.

The prize does not include any insurance or any other expenses. The prize is as stated, no cash alternative and non-transferable.

Winners must claim their prize within 2 days of notification. In the event that the winner does not claim their prize within 2 days, another winner will be drawn at random.

By entering this competition, you are agreeing to receive email updates from across the RA. We will not share your details and you can unsubscribe at any time. Find out how we manage your data.

The RA has the right to withdraw this prize draw at any time.

The competition is provided by the Royal Academy of Arts, Piccadilly, London W1J 0BD. Tel no. 020 7300 8000 / 02073005684.

1 – Tours as led by external guides (whether the participants have paid to attend the tour or not) are welcome within the RA free displays and Collections spaces. No charge will be made for these tours, but donations are welcome.

2 – Tours are not permitted in paid exhibition spaces, regardless of whether participants have paid to enter an exhibition or have gained entry with a membership card or corporate membership.

3 – The tour guide must sign in with an RA Visitor and Friends Experience team member prior to the start of the tour (please go to the information or fast track desk at either Burlington House or Burlington Gardens). The tour guide will be given a copy of the ‘Guidelines for Externally Led Tours – Terms & Conditions’ and a visitor badge. The tour guide should wear their visitor badge, clearly visible for the duration of the tour, and return this badge on the completion of the tour.

4 – As part of the signing-in process; the RA will take the tour guide’s name and contact details. The RA will give the tour guide the ticket office details so that any queries they may have about future tours can be managed.

5 – A tour should have no more than 15 participants – if a tour party is bigger than this it should be split between two guides. Any formal group of 5 or more is counted as tour.

6 – Tours guides should be mindful of the needs of other visitors at the RA and consider reasonable access to works of art and labels, even if the artwork is the subject of a tour.

7 – To ensure access for all visitors, tour guides must be mindful of the duration of their talk. To ensure good visitor flow, the tour guide may be asked to move along by a member of staff if it is felt they have spent too long in front of any one work.

8 – No more than 10 mins should be spent in the Julia and Hans Rausing Hall.

9 – No more than 20 mins should be spent in the Collections Gallery. Any RA led tour or activity will take priority over external tours, including RA tours for school and community groups. An external tour guide may be asked to take an alternative route, delay the start time or (during extremely busy periods) be denied access completely.

10 – To minimise any clash between RA activity and an external tour; tour guides should avoid conducting tours between 11.30-13.30 and 15.00-15.45 .

11 – Due to limited space we do not allow external groups of sketching tours or classes.

12 – The RA takes no responsibility for the closure of a gallery, display area or any public space, whether scheduled or unplanned, or for the removal – temporary or otherwise – of any object, painting or artefact.

13 – The RA has no responsibility for the tour guide service, the content of the tour or any fee paid to a guide. This is a matter purely between the guide and their participants. However, the RA reserves the right to curtail any tour and/or revoke access to the RA.

14 – The tour guide and the tour participants must adhere to the photography guidelines for each space. Please ask a team member for information if required.

15 – If a tour guide, or member of the tour group, is taken unwell please ask the nearest team member for assistance. If there is any incident – such as an evacuation – please follow the directions of the designated RA team member.

16 – The tour guide and tour participants should be mindful of coats and bags coming into close proximity to works during the tour. Please note that cloakroom facilities at the RA are limited and that we cannot accommodate any bag larger than 28cm x 38 cm x 40cm. We can also not accept folding bikes, musical instruments, scooters, or skateboards.

17 – Tour guides cannot advertise their services on site e.g. displaying leaflets.

18 – Tour guides must book in advance either on site or over the phone (0207 300 8090, option 1) with a minimum 48hrs notice.

19 – These Terms & Conditions are subject to change. The RA will make every effort to keep tour guides up-to-date with any changes.