These terms and conditions (the “Terms”) apply to all purchases made by you through the website under the domain name www.royalacademy.org.uk (the “Website”). Please read these Terms carefully before using the Website. By using the Website, you signify your agreement to be bound by these Terms.

Disclaimer

The online shop on this Website is maintained by RA Enterprises Ltd (“RAE”), the trading company of the Royal Academy of Arts. Orders for merchandise and publications are placed with RAE.

RA Enterprises Ltd is a company registered in England and Wales (Registered No. 1666333). RAE’s registered address is Burlington House, Piccadilly, London, W1J 0BD United Kingdom. VAT Registration No. 100 1935 71.

Orders for Membership of The Friends of the Royal Academy of Arts are placed with Friends of the Royal Academy.

Friends of the Royal Academy is a company registered in England and Wales (Registered No. 0129153). Friends of the Royal Academy registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 242 1273 01.

Orders for Summer Exhibition Entry Forms are placed with the Royal Academy of Arts.

The Royal Academy of Arts is a registered charity registered in England and Wales (Registered No. 1125383). Royal Academy of Arts registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 100 1935 71.

For further information, or in the event of a complaint, please contact webmaster@royalacademy.org.uk

Availability, prices and information

The products on the Website are offered subject to availability.

All prices are in £ sterling, including tax where applicable, and must be paid in full including the delivery charge which is an additional charge. Customers and not RAE are responsible for customs duty and taxes prevailing in their own country.

RAE takes every care to ensure its product descriptions, price, colour and availability are accurate. However, there may be some changes which are beyond RAE’s control and variations are to be expected in handmade products. Sizes are given as a guide only.

Ordering

RAE will treat each order for goods, which is confirmed when you click on the “Submit order” button on the Check Your Order screen, as an offer by you to purchase the goods and services subject to these Terms. You are responsible for ensuring the accuracy of your order and RAE shall supply you, subject to availability, with the quantity and specification of goods set out in your order. RAE shall confirm each order by e-mail and such confirmation shall be RAE’s acceptance of the contract. Products will be delivered to the address you indicate on the Check Your Order screen. The risk of damage to or loss of the products passes to you at the time of delivery.

Payment

You can pay for your order online using American Express, MasterCard, Visa and their debit card alternatives. RAE also accepts Maestro and Switch, but it is unable to accept non-UK Electron. RAE does not retain your card details after processing your payment.

Returns and Damaged Goods

The following state the provisions of the Terms relating to returns and damaged goods. They do not affect any statutory rights that you may have as a consumer.

By law, customers in the EU have the right to withdraw from the purchase of the Goods before you are notified that any of the Goods have been dispatched. In addition, you have the right to cancel your purchase within 14 days of the day after the date your Goods have been delivered (the statutory cooling off period). You must notify RAE of your wish to cancel your purchase (see Refunds and Returns page), complete the Certificate of Authenticity. You must then return the unwanted Goods, unused and with the original packaging within 14 days of notifying RAE of your decision to cancel. RAE will then reimburse you the purchase price within 14 days of receipt of the returned Goods. Please note that unless they are defective, RAE cannot refund or exchange Goods that have been personalised or earrings suitable for pierced ears.

In the unlikely event that your Goods arrive faulty or damaged, please contact the e-commerce team (mailorder@royalacademy.org.uk) to arrange the return of these Goods. Please also state the nature of the defect and let RAE know if you would prefer a refund, a replacement, or where possible, a repair. Please note that Goods that are unique cannot be replaced. All faulty or damaged Goods shall be returned in the original packaging with all relevant documentation including the Certificate of Authenticity. Please ensure the correct return postage has been paid. This will also be refunded when you return the Goods to RAE.

RAE recommends that you use a recorded delivery service or obtain a Certificate of Posting, as the parcel remains your responsibility until it reaches RAE. RAE’s returns policy does not affect your statutory rights.

Goods should be returned to RAE at:

Mail Order Dept.
Burlington House
Piccadilly
London
W1J 0BD

Service access

While RAE endeavours to ensure that this Website is normally available 24 hours a day, RAE will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond RAE’s control.

Privacy policy

RAE respects your privacy and will use the information you provide to fulfil your order. Your placement of an order is taken as consent to this process. Customer and order data may be used as part of statistical analysis. RAE will give you the option of receiving further information from it, and from other selected organisations, when you make your purchase.

Links

Connected websites that can be accessed via links from this Website are subject to separate terms and conditions. You must therefore read those terms and conditions carefully before using the connected sites.

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. RAE makes no representations as to the security, quality or propriety of any website which may be accessed through this Website and accepts no liability for the content of for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased from them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

Amendments

RAE reserves the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply with immediate effect from the date of publication on the Website. By continuing to use this Website after any changes are made you accept those changes and they are binding on you.

Limitation of liability

RAE’s liability to you is limited to refunding the price of the products as provided for in Clause 5. RAE is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these Terms. This clause does not operate to exclude or limit RAE’s liability in respect of death or personal injury caused by its negligence.

Law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you would like further information regarding our products or services, please telephone the RAE Mail Order on +44 (0)20 7300 5841 or email mailorder@royalacademy.org.uk. Our opening hours are Monday to Friday: 09:30 to 17:00 BST.

These Terms were issued on 5 March 2014

These terms and conditions (the “Terms”) apply to your purchase of a Friends of the Royal Academy of Arts (“Friends of the Royal Academy”) membership. Please read these Terms carefully before completing the purchase of your membership of the Friends of the Royal Academy (“Membership”) as they will form the basis of the contract between you and the Friends of the Royal Academy.

Friends of the Royal Academy is a registered charity (Charity Number 272926) and is a company limited by guarantee registered in England and Wales (Company Number 01291535). It has VAT Registration Number 242127301, and its registered address is:
Friends of the Royal Academy
Burlington House
Piccadilly
London
W1J 0BD

For information requests, or in the event of a complaint, please contact us at the above address, or friends@royalacademy.org.uk or call us on +44(0)20 7300 8090

Prices and information

All prices for Membership are annual payments in £ sterling, including tax where applicable. You can see the benefits provided to Members here: Friends benefits

Young Friends membership is for those aged 16 to 25 years, and admits the named card holder and one family adult. Children under 16 can visit the Royal Academy for free.
Standard Friends membership is for one adult, and admits the named card holder and one family adult. Children under 16 can visit the Royal Academy for free.
Joint Friends Membership is for two adults at the same address, and admits the two named card holders and two family adults. Children under 16 can visit the Royal Academy for free.

Ordering

Friends of the Royal Academy will treat each order for Membership (“Order”), which is placed when you click on the “Submit” button after you have agreed to the Terms, as an offer by you to purchase the type of Membership you have selected. You are responsible for ensuring the accuracy of your Order and, subject to payment, Friends of the Royal Academy will supply you with the Membership selected in your Order. Friends of the Royal Academy will confirm each Order by email and such confirmation will be Friends of the Royal Academy’s acceptance of the contract.

We will send your permanent Membership card upon receipt of payment within 14 days except for direct debit payments, where your permanent Membership card will be sent within 14 days from receipt of the original signed direct debit instruction. The permanent Membership card will be posted to the address you provide in the delivery instructions for the Order.

If you would like to visit the current exhibition before receipt of your Membership card, temporary or permanent, Friends of the Royal Academy can arrange entry for you and your guest entitlement at the Friends Desk in the Royal Academy foyer, provided that you bring your Order confirmation email. If you have selected to pay by direct debit, please bring the completed direct debit instruction to the Friends Desk.

If you have selected Membership as a gift for another individual we will arrange to send a temporary Membership card as indicated in your Order within 10 days and a permanent Membership card will be sent directly to the beneficiary within 28 days.

Delivery of the permanent Membership card usually takes no longer than 28 days by post to a mainland UK address with the exception of Christmas orders, where currently we send the permanent Membership card to the beneficiary in January.

We will send you a temporary Membership card once payment has cleared for payments by card or, in relation to direct debit payments, from receipt of the completed direct debit instruction form by us.  The card will be posted to the address you provide in the delivery instructions for the Order. Delivery of the temporary Membership card usually takes 10-14 days by post to a mainland UK address. 

In the event that you elect to pay by direct debit but fail to return the direct debit authorisation, no Membership card will be issued to you. If your direct debit payment is rejected or cancelled, then Friends of the Royal Academy will contact you to try to arrange payment but reserves the right to cancel your Membership. 

Payment

You can pay for your Membership by credit card either online using American Express, Mastercard or by Visa, or by phone by calling +44(0) 20 7300 8090. You can also apply to pay by direct debit online or by phone.  Alternatively, payment can be made in person at the Friends’ desk at the Royal academy by direct debit, cheque, cash or credit card or you can pay by direct debit by downloading the Membership form and sending it to the registered address above.

Membership

Membership of the Friends of the Royal Academy shall last for one year, unless otherwise stated, until the end of the expiry month specified on your Membership card. After that you may renew your Membership for subsequent periods of one year and you acknowledge that the price for Membership may increase and the terms change.

Your Membership is non-transferable so that only you will be able to use it. In the event of card misuse, the Academy reserves the right to withdraw your Membership (with payment for Membership being forfeit) and ban you from becoming a member of Friends of the Royal Academy in the future. Members gain free entry to the Royal Academy of Arts during opening hours by showing their Membership card. Additional identification for admittance may be required on occasion.

You acknowledge and accept that, on occasion, Friends of the Royal Academy may change the published dates of Friends previews or, where exhibitions are exceptionally busy, require you to make a timed booking to see an exhibition. You will be notified in the RA magazine if this were to occur.

Online Access

While Friends of the Royal Academy endeavour to ensure that the Website is available 24 hours a day, Friends of the Royal Academy will not be liable if for any reason the Website is unavailable in part or whole at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Friends of the Royal Academy’s control.

Cancellation Rights

The following terms set out your withdrawal and cancellation rights. They do not affect any statutory rights that you may have.

When you pay for your Membership either online, by phone, by post or in person, we will confirm your Membership straight away and you can start receiving the Membership benefits straight away.  If you have purchased your Membership online, you have the right to cancel it within 14 days of receipt of your confirmation email. You must notify the Friends of the Royal Academy of your wish to cancel by using this form.

In the event that you wish to cancel the online purchase of your Friend’s Membership within the 14 day cooling off period, the value of any Friends benefits you have already received will be deducted from any refund due to you and a partial refund given.

Amendments

Friends of the Royal Academy reserve the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply with immediate effect from the date of publication on the Website. By continuing to use this Website after any changes are made you accept those changes and they are binding on you.

Limitation of Liability

Friends of the Royal Academy liability to you is limited to refunding the price of the Membership. Friends of the Royal Academy is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, loss of expenses or otherwise) that you may incur as a consequence of its failure to comply with these Terms. This clause does not operate to exclude or limit Friends of the Royal Academy’s liability in respect of death or personal injury caused by its negligence or caused by its fraud.

Third Parties

No third party shall have any rights under or in relation to the Terms.

Force Majeure

For the purposes of these Terms, Force Majeure Event means an event beyond the reasonable control of Friends of the Royal Academy including but not limited to strikes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors. Friends of the Royal Academy shall not be liable to you as a result of any delay or failure to perform its obligations under these Terms as a result of a Force Majeure Event. 

Severance

If a court or any other competent authority finds that any provision of the Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other Terms shall not be affected.

Cookies

Please read the Cookies policy

Law and Jurisdiction

These Terms and the contract of which they form part shall be governed by and construed in accordance with English law. Any disputes arising in relation to the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Tickets
If you have chosen to collect your exhibition tickets, please bring a copy of your booking confirmation email or your booking reference number to the Information Desk in the Foyer. Please allow time to collect your tickets.

If you have booked online and chosen e-tickets, your ticket will be attached to your booking confirmation email in PDF format. Please print these tickets and present them at the entrance of the exhibition.

Cancellations, refunds, exchanges
Tickets cannot be exchanged or refunded.

Virtually Real terms and conditions

• Your booking will allocate you a time slot with the HTC Vive technology. If you book online, you will receive an email confirming your booking. If you book by phone you will be given a booking reference number and a voucher when you arrive for your appointment. Please check your email or ticket on receipt, as mistakes cannot always be rectified. Your booking is only valid for the time booked. The Royal Academy of Arts reserves the right to refuse admission or terminate a visit.
• Please arrive promptly at your designated time slot. We will endeavour to ensure that appointments run on time, but cannot guarantee exact timings.
• Tickets will not be issued for this event. Please bring your booking reference number and/or a copy of your booking confirmation email to show at the door.
• No-one under the age of 16 will be admitted to this event.
• Each ticket includes one complimentary drink; for under-18s this will be a soft drink. Our staff adhere to the ‘challenge 25’ policy; please be prepared to show proof of age if asked.
• After your demo, you will be supplied with a digital snapshot of the artwork you created within approximately 14 days by the Royal Academy. You will own all rights in this data, subject to these Terms and Conditions.
• Non-Friend attendees who choose to opt in to our ‘Friend for a day’ scheme have until 31 March 2017 to redeem this offer and attend an exhibition. This offer expires 1 April 2017. • You hereby grant the Royal Academy a perpetual, world-wide licence to reproduce your digital artwork in any form whatsoever and for any purpose whatsoever. This may include, but will not be limited to:
o The production of a 3D print of your artwork;
o Imagery produced for the Parties as part of this Project;
o All press and publicity for the Project, including all forms of social media;
o Any sponsorship campaign associated with the Project;
o Any exhibition of the images created by this Project;
o Licensed products associated with the Project;
o Any archival purposes of the Parties.
• Your personal details will be provided to the Royal Academy for the sole purposes of this Project, unless you have separately provided your consent for the Parties to use your personal details for other purposes, including marketing.
• The Royal Academy will not be liable for any breaches of these Terms and Conditions or delays arising from any event that is outside the Royal Academy’s control, including (but not limited to) fire, flood, storm, strikes, riots, civil commotion, material disaster, war or acts of governmental authority.
• Security: we regret that we cannot accept suitcases, hold-alls or backpacks in the cloakroom or in the galleries. Items may be subject to search. Bags must be no larger than 280mm width by 380mm height and 400mm depth.
• Damage caused by visitors: we may hold you liable for any damage caused by you to Burlington House or to any of its contents or for any injury caused to any of our representatives or to other visitors during your visit.
• Please let us know if you are unable to attend by contacting the Ticketing Team. If you wish to cancel your booking more than 14 days before the date you have booked, we will refund your ticket price less an administration fee of £5. No refunds are given if you cancel less than 14 days before the date you have booked.
• Please check the website for further information about the event, including details of the activities taking place and the refreshments available.

Guidance on using HTC Vive:
• Keep in mind the location of the cable and connections running from the headset so that you are not likely to trip over or pull on them while moving around or walking around the play area. Move your feet slowly and carefully to avoid tripping, including on the cable. Make sure to maintain good footing. Tripping over the cable or contacting obstacles could cause injury or damage.
• Consult your doctor before using HTC Vive (“the product”) if you have pre-existing serious medical conditions (such as a heart ailment), conditions that affect your ability to safely perform physical activities, psychiatric conditions (such as anxiety disorders or post-traumatic stress disorder), or if you are pregnant or elderly. Do not use the product if you are sick, fatigued, under the influence of intoxicants/drugs, or are not feeling generally well, as it may exacerbate your condition.
• Like other products that produce visual effects (including light flashes), the product may trigger epileptic seizures, seizures, fainting, or severe dizziness even in people who have no history of these conditions. If you have a previous history of epilepsy or seizures, loss of awareness, or other symptoms linked to an epileptic condition, consult your doctor before using the product. To reduce the likelihood of a seizure do not use the product if you are tired or need sleep.
• Operate the product in a comfortable posture. Do not grip the product too tightly. Press the buttons lightly. If you have tingling, numbness, stiffness, throbbing, or other discomfort, immediately stop using the product and consult your doctor.
• Certain types of content (e.g. violent, scary, emotional, or adrenaline-based content) could trigger increased heart rate, spikes in blood pressure, panic attacks, anxiety, PTSD, fainting, and other adverse effects. If you have a history of negative physical or psychological reactions to certain real life circumstances, avoid using the product to view similar content.

The Veronica Scanner: Live 3D Portraiture (“the Project”) at the Royal Academy is the result of a collaboration between the Factum Foundation, the Rothschild Foundation and the Royal Academy of Arts (“the Parties”).

By purchasing a place to take part in the experimental Project and to have your 3D image scanned, you agree to the following Terms and Conditions:

1.You may apply to purchase one place per person to have your 3D image scanned.

2.Your booking will allocate you a time slot in which your 3D image will be taken by the Veronica Scanner. If you book online, you will receive an email confirming your booking. If you book by phone you will be given a booking reference number and a voucher when you arrive for your appointment. If you book in person you will be provided with a ticket. Please check your email or ticket on receipt, as mistakes cannot always be rectified. Your booking is only valid for the time booked. Bookings may not be exchanged nor money refunded. The Royal Academy of Arts reserves the right to refuse admission or terminate a visit. Bookings are not transferable. You will be asked to bring named identification with you on the day.

3.Please arrive promptly at your designated time slot. We will endeavour to ensure that appointments run on time, but cannot guarantee exact timings. Your scan (including preparation) will take approximately 25 minutes.

4.After your scan, you will be supplied with your own 3D image within approximately seven working days by the Factum Foundation. You will own all rights in this data, subject to these Terms and Conditions.

5.You hereby grant the Parties a perpetual, world-wide licence to reproduce your 3D image taken by the Veronica Scanner in any form whatsoever and for any purpose whatsoever. This may include, but will not be limited to:

The production of a 3D bust of your image; Imagery produced for the Parties as part of this Project; All press and publicity for the Project, including all forms of social media; Any sponsorship campaign associated with the Project; Any exhibition of the images and/or busts created by this Project; Public filming and photographing of the Project; Licensed products associated with the Project; Any archival purposes of the Parties.

6.Approximately 40 members of the public will be scanned each day during the Project. A few members of the public will be selected to have their image reproduced into a 3D bust by the wood carving robot and 3D printers. The Parties cannot guarantee which members of the public will be chosen for this process. The Factum Foundation will own all rights in these 3D busts.

7.A 3D scan and any 3D bust produced from the scan are objectively accurate. The Parties will not be responsible for the accuracy or likeness produced by the scan or of any 3D bust. The Parties do not undertake to use any 3D scan or 3D bust.

8.You must be 18 years old or over to take part in this Project and have your image scanned.

9.We regret that the Veronica Scanner is not suitable for people with photo-sensitive epilepsy or claustrophobia. You will also need to be able to sit still for the duration of the scan itself, which will be approximately three minutes. Due to the specific dimensions of the scanner, it should be noted that at this time in its design we cannot accommodate wheelchair using participants.

10.You take part in this Project at your own risk.

11.Your personal details will be provided to the Parties for the sole purposes of this Project, unless you have separately provided your consent for the Parties to use your personal details for other purposes, including marketing.

12.The Parties will not be liable for any breaches of these Terms and Conditions or delays arising from any event that is outside the Parties’ control, including (but not limited to) fire, flood, storm, strikes, riots, civil commotion, material disaster, war or acts of governmental authority.

13.Security: we regret that we cannot accept suitcases, hold-alls or backpacks in the cloakroom or in the galleries. Items may be subject to search. Bags must be no larger than 280mm width by 380mm height and 400mm depth. Smoking and the consumption of food and drink in Burlington House are strictly prohibited outside the Restaurant, Café and the Sir Hugh Casson Room.

14.Damage caused by visitors: we may hold you liable for any damage caused by you to Burlington House or to any of its contents or for any injury caused to any of our representatives or to other visitors during your visit.

The Royal Academy reserves the right to refuse admission to any event.

All RA ticketing procedures are correct at time of publication, but are subject to change without notice.

Ticket holders consent to the photographing, recording and filming of themselves as members of the audience.

Including talks, tours, workshops, and some special events.

Tickets
Reductions are available for students, jobseekers and people with disabilities with recognised proof of status. Please bring your proof of status to show on the door of the event.

If you have chosen to receive your tickets in the post, you should receive them within two weeks of your booking. Please contact the Ticketing Team if you have not receive your tickets.

If you have chosen to collect your tickets, your tickets will be held for collection on the door of the event. Please bring your booking confirmation email or your booking reference number in order to collect your tickets.

If your booking is made less than a week before the event, your tickets will be held for your collection.

Attending the event
Cameras, recording equipment, food and drink are not allowed in lectures.

Cancellations, refunds, exchanges
Please let us know if you are unable to attend an event by contacting the Ticketing Team.

There is an administration fee of £5 for refunds and no refunds are given if cancellation is made less than 14 days before the event. Your ticket must be returned to the Royal Academy in order to qualify for a refund.

Tickets
We do not issue tickets for free lunchtime lectures or the ‘free talks’ programme. Please bring your booking reference number and/or a copy of your booking confirmation email to show at the door.

Attending the event
For the free talks programme, doors will open half an hour before the event and no admittance will be granted after the event has started. If you do not arrive before the starting time of the event, your ticket will be released at that time to those waiting for returned tickets.

Cancellations, refunds, exchanges
If you have prebooked and are unable to attend, please let us know by contacting the Ticketing Team.

Tickets
Please bring your confirmation email and reference number with you to gain admittance. No physical ticket will be posted.

Concessions are not available for courses and classes. Discounts are not available if you are unable to attend a particular day on the course, or if you book the course after the start date.

In the event of a course being full, a waiting list will be in operation on a first-come-first-served basis.

Attending the event
The materials and refreshments that will be provided will be indicated on the materials sent to you in advance.

If you are late attending, you may not be admitted should your admittance disturb other participants.

Cancellations, refunds, exchanges
14 days or more before the event
If you cancel your course or class 14 days or more before the event, and we are able to resell your place to a person on a waiting list, you will receive a full refund.

If we are unable to resell your place, you will receive a refund minus an administration fee. The fee is £25 for courses and classes up to £200, or £40 for courses and classes over £200.

Less than 14 days before the event
If you cancel your course or class less than 14 days before the event, and we are able to resell your place to a person on a waiting list, you will receive a refund minus an administration fee. The fee is £25 for courses and classes up to £200, or £40 for courses and classes over £200.

If we are unable to resell your place, no refund will be given.

Please let us know if you are unable to attend an event by contacting the Ticketing Team.

Once a course or class has been purchased, it is not possible to transfer to another course.

Additional information
Ticket holders consent to the photographing, recording and filming of themselves and any artwork they create for the RA’s promotional purposes.

Recording equipment is not allowed in any course or class. The RA reserves the right to cancel any course or class in the event of minimum numbers not being reached. In this case you will receive a full refund.

Tickets
We do not issue tickets for the lates programme. Please bring your booking reference number and/or a copy of your booking confirmation email to show at the door.

Attending the event
Please check the website for further information about the event, including details of the activities and performances taking place, dress code, and the food and drink available.

Cancellations, refunds, exchanges
Please let us know if you are unable to attend an event by contacting the Ticketing Team.

There is an administration fee of £5 for refunds and no refunds are given if cancellation is made less than 14 days before the event.

Tickets
Your tickets will be posted to you, unless your booking was made less than a week in advance, in which case tickets will held for your collection.

Attending the event
Please refer to your ticket with regards to the time and place to meet.

Cancellations, refunds, exchanges
Please let us know if you are unable to attend an event by contacting the Ticketing Team.

There is an administration fee of £5 for refunds and no refunds are given if cancellation is made less than 14 days before the event. Your ticket must be returned to the Royal Academy in order to qualify for a refund.

Tickets
Friends events and excursions are only open to Patrons and Friends of the Royal Academy of Arts. Each Patron or Friend may purchase a total of two tickets per event – one for themselves and one for a guest.

Please note that reductions are not available for Friends events and excursions.

Friends excursions will be available for purchase on a set date which will be communicated in the magazine and online. On the date of release tickets will be sold on a first come first served basis both online and over the telephone.

You will receive a ticket which you must bring with you on the day.

Attending the event
Lunch and dietary requirements
For Friends excursions where lunch is provided, it will be a set menu which includes a main course, pudding, glass of wine and coffee/tea.

If you have any specific dietary requirements please contact the Ticketing Team at least two weeks in advance of any event you are booked on that includes food. Please let us know your requirements, and those of your guest if applicable, even if you have attended an event in the past as we are unable to keep your dietary details on record.

Walking and mobility
Please wear comfortable footwear, as there is often a certain amount of walking involved - albeit at a leisurely pace - during Friends excursions. During walking guided tours, chairs are not always provided. Should you need to sit down at regular intervals, may we suggest that you bring your own museum-approved folding chair (the National Trust provides a good selection). Please let us know at least two weeks in advance if you have special mobility or access requirements.

It is important that you contact the Ticketing Team at least two weeks in advance of an event if you or your guest have any mobility difficulties so that we can organise assistance at the venues wherever possible. Please be aware that RA representatives will only be able to provide limited personal assistance on the day due to the number of Friends attending each event.

Out of town Friends excursions
Coaches for our out-of-town tours will leave from Piccadilly, close to the entrance to Burlington House. RA representatives will meet you there and please note that coaches leave promptly at the time stated on your ticket. It may be possible for Friends to meet at the venue in which case please contact the Ticketing Team at least two weeks in advance and we will confirm directions and timings. Unfortunately there is no discount if you choose to make your own way.

Friends excursions contact information
If lost or late for a Friends excursion, it is possible to contact an RA representative on 07734 398 907. Please note that this phone is only answered during tours and should not be used for bookings or queries.

Cancellations, refunds, exchanges
Please let us know if you are unable to attend an event by contacting the Ticketing Team.

There is an administration fee of £5 for refunds and no refunds are given if cancellation is made less than 14 days before the event. Your ticket must be returned to the Royal Academy in order to qualify for a refund.

Additional information
Some of the venues we visit occasionally offer general public tours. By purchasing a ticket through the RA, you are supporting the Friends events programme and other Learning initiatives and we are grateful for your patronage

Tickets
Patrons events are only open to Patrons of the Royal Academy of Arts. These are generally very popular and sell out quickly. We recommend posting your booking form as soon as you receive your copy of the Patron Event Brochure to guarantee a place. Events are also available to book online and go live as soon as the brochure is released.

Post your completed booking form to: Patrons Office Royal Academy of Arts Burlington House, Piccadilly London W1J 0BD

Reserve a place online

Call: 020 7300 5885

Email: patrons@royalacademy.org.uk

We accept credit card, cheques or bank transfers.

Attending the event
Dietary requirements
If the event booked includes a meal, please let us know of any dietary requirements at least 10 days in advance.

Patrons mobile
If you are lost or running late before an event, please call the Patrons mobile on 07803 008 648.

Cancellations, refunds, exchanges
Please let us know as soon as possible if you can no longer attend an event. We only offer refunds requested more than 14 days before an event.

1. #StudioShots submissions are only open to residents of the UK aged 18 or over.
   
2. Submissions of images or text may be used on the Royal Academy’s website or social media to represent the Summer Exhibition or the #StudioShots series.
   
3. By emailing the Royal Academy an image or text submission, the artist retains all copyright in his/her picture and text, and will grant the Royal Academy a perpetual, world-wide licence to reproduce the picture and text in any form whatsoever and for any purpose whatsoever. This may include, but will not be limited to use on the Royal Academy Twitter, Facebook, Pinterest and Instagram accounts, and use on the Royal Academy website.

Provided by the Royal Academy of Arts, Piccadilly, London W1J 0BG. Tel no. 020 7300 8000/ 020 7300 5684. These Terms and Conditions are subject to the law of England and Wales.

This offer to purchase is registered with the artist who should, on receipt of the notification containing the offer to purchase, inform the purchaser that the offer is accepted, and on the condition that the work remains in the Royal Academy until after the Exhibition closes on 20 August 2017. In the unlikely event that the Artist does not proceed with the sale the Royal Academy will refund the deposit. Under the Copyright, Designs and Patents Act 1988, it is the rule that, in the absence of any agreement to the contrary, copyright in a work of art belongs to the artist, or his or her heirs and assigns.

All arrangements for payment of the balance, collection, or delivery of the artwork are made between the artist and the purchaser. If the purchaser resides outside the UK they must bear the transportation and importation costs. A VAT registered artist is required to provide the purchaser with a VAT invoice.

The Royal Academy of Arts will provide the artist with the purchaser’s name and contact details. The RA will not have any liability to any person in respect of any incorrect information provided to it by the purchaser or the artist.

Please note that the resale of any work of art may incur a resale royalty to be paid to the artist in accordance with the Artist’s Resale Right Regulations. (The work will need to be by a living artist and resell for over 1000 euros).

Commission payments received by the RA will be used to support the work of the RA.

1. To enter post on Twitter using the hashtag #HappybirthdayRMutt.
2. Competition closes at midnight on Sunday 9 April.
3. 10 winners will receive a pair of tickets to Dali / Duchamp.
4. Winners will be drawn at random and will notified on or before Tuesday 11 April.
5. The winner must redeem their visit on or before Wednesday 3 January 2018, when the exhibition closes.
6. Competition open only to residents of the UK aged 18 or over.
7. 24 hours advance notice is required to reserve tickets. Reservations are subject to availability.
8. Employees of the RA and anyone related to the competition are not eligible for entry.
9. The prize is as stated, no cash alternative and non-transferable. It does not include any other expenses.
10. The winner must claim their prize within 3 days of notification. In the event that the winner does not, another winner will be drawn at random.
11. The RA has the right to withdraw this prize draw at any time.
12. The competition is provided by the Royal Academy of Arts, Piccadilly, London, W1J 0BD. Tel. no. 020 7300 8000.