These terms and conditions (“the Terms”) apply to your membership of the Royal Academy of Arts (“your “Membership”). Please read these Terms carefully.
For information requests, or in the event of a complaint, please contact us at firstname.lastname@example.org or call on +44 (0)20 7300 8090.
Orders for Membership of The Friends of the Royal Academy of Arts are placed with Friends of the Royal Academy (“Friends”). Friends is a company registered in England and Wales (no. 0129153) and a registered charity (no. 272926). Friends’ registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 242 1273 01.
Prices and information
All prices for Membership are annual payments in £ sterling, including tax where applicable. You can see the benefits provided to Friends here: Friends benefits
Children under 16 can visit the Royal Academy for free.
Young Friends membership is for those aged 16 to 25 years, and admits the named card holder and one adult family member.
Standard Friends membership is for one adult, and admits the named card holder and one adult family member.
Joint Friends membership is for two adults (One Primary and one Secondary card holder) living at the same address, and admits the two named card holders and two adult family members.
Primary Cardholders: Will be the payee of the membership donation and will be authorised to change payment, address, name and contact details, book tickets and cancel memberships.
Secondary Cardholders: Will be authorised to book tickets only and update their own name and contact details only.
What Does the Term “Family Member” Mean?
HMRC rules refer to family members, not a guest of the family. The RA can only claim Gift Aid on the whole of the membership subscription if the right of admission is restricted to the individual Friend and members of the individual’s family. Please do call the Membership Team if you require further information on this on 0207 300 8090 or email email@example.com.
You are responsible for ensuring the accuracy of the details you provide to us and, subject to receiving your payment, we will supply you with the Membership requested. We will confirm your Membership by email if you have given us your email address, or if not, by post.
We will send your Membership card within 14 days of receipt of your payment, except for direct debit payments, where your membership card will be sent within 14 days from receipt of the original direct debit instruction. Your Membership card will be posted to the address you provide in the delivery instructions for your order.
If you have selected Membership as a gift for another individual we will arrange to send the Membership card to the beneficiary, or as indicated in your order, within 14 days.
In the event that you elect to pay by direct debit but fail to return the direct debit authorisation, no Membership card will be issued to you. If your direct debit payment is rejected or cancelled, then we will contact you to try to arrange payment, but we reserve the right to cancel your Membership.
Membership packs are usually dispatched within 10-14 working days. Please note there may be some delays over the Christmas period.
You can pay for your Membership online by credit card using American Express, Mastercard or by Visa, or by phone by calling +44(0) 20 7300 8090. You can also pay for your recurring Membership by direct debit online, by downloading the relevant Membership form and sending it to the Royal Academy, or by phone. Alternatively, payment can be made in person at the Membership Desk in the entrance hall of Burlington House by direct debit or credit card. During coronavirus we are going cashless on site at the RA.
Your Membership will last for one year, unless otherwise stated, until the end of the expiry month specified on your Membership card. After that you may renew your Membership for subsequent periods of one year and you acknowledge that the price for Membership may increase and the terms change.
Friends gain entry to the Royal Academy of Arts during opening hours by showing their Membership card. Additional identification for admittance ay be required on occasion.
Your Membership is non-transferable so that only you will be able to use it. In the event of card misuse, the Royal Academy reserves the right to withdraw your Membership (with payment for Membership being forfeited) and restrict you from becoming a member of the Royal Academy in the future.
You acknowledge and accept that, on occasion, the published dates of Friends previews may be changed or, where exhibitions are exceptionally busy, we may require you to make a timed booking to see an exhibition. In addition, there may be some days on which the Royal Academy is closed to the public, for example for the installation of a new exhibition. You will be notified by email if we hold your email address and in the RA magazine if this were to occur, but please also check the RA website for up to date details of opening times and bookings required.
During coronavirus it is essential that all visitors including Friends of the RA pre-book an exhibition ticket. Friends can do this by booking online or calling the Ticketing Team on 0207 300 8090 or email, [firstname.lastname@example.org](mailto:email@example.com].
Redeeming the cost of an exhibition against a Friends membership
If you have bought a ticket to one of our exhibitions and then decide to buy a Friends’ membership on the same day, you may be able to redeem the cost of your exhibition tickets from the price of Friends of the RA membership. Only exhibition tickets purchased on the day may be redeemed and these are limited to two tickets for a single Friends membership (standard, RA250 and RA250 Supporter) one ticket for young membership, and four tickets for joint memberships. Please bring your exhibition tickets to the Membership Desk, in the entrance hall of Burlington House and we will redeem them against your Friends membership purchase. Dual exhibition tickets that are valid for entry to more than one exhibition will be counted as two tickets.
During Coronavirus we cannot guarantee entry for all Friends to attend exhibition preview days due to the social distancing we must adhere to in the galleries. Attendance to preview days will therefore be given on a first come first served basis at the time of booking.
While the Royal Academy endeavours to ensure that its website is available 24 hours a day, neither the Friends of the Royal Academy or the Royal Academy itself will be liable if for any reason the website is unavailable in part or whole at any time or for any period. Access to the RA website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Royal Academy’s control.
When you pay for your Membership either online, by phone, by post or in person, we will confirm your Membership straight away and you can start receiving the Membership benefits straight away. Memberships are treated as a donation to the Royal Academy of Arts and as such are non-refundable.
The Royal Academy has the right to revoke memberships without refund at any time if the member has displayed unacceptable behaviour to members of staff or other members of the public.
We are happy to consider a transfer of a Friends membership in exceptional circumstances. Please call the Membership Team on 0207 300 8090 or email firstname.lastname@example.org to discuss individual circumstances.
10% discount in RA Shop
Friends receive a 10% discount in the RA Shop. To use this discount in person, simply show your Friends membership card to the RA Shop staff. Alternatively, if you choose to use this discount for online purchases please quote the special Friends code on the checkout page of your purchases, we also send out the Friends discount code in your weekly Friends e-newsletter.ly Friends.
The Friends discount cannot be applied on-sale items and also excludes RA Art Sales, limited-edition prints or custom prints, limited-edition books, limited-edition merchandise, magazine subscriptions, RA Friends membership, gift vouchers, glassware, Print on Demand or RA Paints. It is not valid in conjunction with any other discount or promotion.
We reserve the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply to your Membership with immediate effect from the date of publication on the RA website.
How we will contact you
If possible, we would like to be able to contact you by email because we feel it is the most efficient and productive way to communicate with you about the wide range of programmes and offers from across the RA.
We will contact you by email if you have given us your email address and we are emailing you in connection with your Membership.
We may in addition contact you for marketing purposes by email if you have given us your consent to do so. This may include requests for your support through a variety of different fundraising initiatives such as requesting donations, inviting you to attend special events, or encouraging you to purchase tickets or products.
If you have provided us with your postal address or telephone number we may send you direct mail or telephone you about our work and our fundraising campaigns, unless you have told us that you would prefer not to receive such information. We will carry out a legitimate interest assessment to ensure that we are satisfied that you would reasonably expect such communications from us and would not consider it to be intrusive. For example, we may want to post you an invitation to an event we think you may be interested in.
Before telephoning you (unless it is in connection with the service we are delivering to you) we will check with the Telephone Preference Service.
Events outside the control of the Royal Academy
If an event occurs which is outside the reasonable control of the Royal Academy, for example strikes, failure of a utility service or transport network, act of God, war, terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors, we will not be liable to you as a result of any delay or failure to perform our obligations under these Terms.
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