Terms & Conditions
These terms and conditions (the “Terms”) apply to all purchases made by you through the website under the domain name www.royalacademy.org.uk (the “Website”). Please read these Terms carefully before using the Website. By using the Website, you signify your agreement to be bound by these Terms.
1. Disclaimer
The online shop on this Website is maintained by R.A. Enterprises Ltd (“RAE”), the trading company of the Royal Academy of Arts. Orders for merchandise and publications are placed with RAE.
RA Enterprises Ltd is a company registered in England and Wales (Registered No. 1666333). RAE’s registered address is Burlington House, Piccadilly, London, W1J 0BD United Kingdom. VAT Registration No. 100 1935 71.
Orders for Membership of The Friends of the Royal Academy of Arts are placed with Friends of the Royal Academy.
Friends of the Royal Academy is a company registered in England and Wales (Registered No. 0129153). Friends of the Royal Academy registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 242 1273 01.
Orders for Summer Exhibition Entry Forms are placed with the Royal Academy of Arts.
The Royal Academy of Arts is a registered charity registered in England and Wales (Registered No. 1125383). Royal Academy of Arts registered address is Burlington House, Piccadilly, London W1J 0BD. VAT Registration No. 100 1935 71.
For further information, or in the event a complaint, please contact webmaster@royalacademy.org.uk .
2. Availability, Prices and Information
The products on the Website are offered subject to availability.
All prices are in £ sterling, including tax where applicable, and must be paid in full including the delivery charge which is an additional charge. Customers and not RAE are responsible for customs duty and taxes prevailing in their own country.
RAE takes every care to ensure its product descriptions, price, colour and availability are accurate. However, there may be some changes which are beyond RAE’s control and variations are to be expected in handmade products. Sizes are given as a guide only.
3. Ordering
RAE will treat each order for goods, which is confirmed when you click on the "Submit order" button on the Check Your Order screen, as an offer by you to purchase the goods and services subject to these Terms. You are responsible for ensuring the accuracy of your order and RAE shall supply you, subject to availability, with the quantity and specification of goods set out in your order. RAE shall confirm each order by e-mail and such confirmation shall be RAE’s acceptance of the contract. Products will be delivered to the address you indicate on the Check Your Order screen. The risk of damage to or loss of the products passes to you at the time of delivery.
4. Payment
You can pay for your order online using American Express, MasterCard, Visa and their debit card alternatives. RAE also accepts Maestro and Switch, but it is unable to accept non UK Electron. RAE does not retain your card details after processing your payment.
5. Guarantee
If you are not satisfied with your purchase, or it has been damaged in transit, please return it in its original packaging and with all relevant documentation within 14 days. On receipt of the returned item(s), RAE will issue either a refund or replacement(s) subject to availability. Please specify which you would prefer. Refunds will be issued within 30 days of the date on which RAE receives your returned item(s). A refund will be issued for postage paid only if the item is found to be defective or if it was incorrectly supplied from the original order. RAE reserves the right to charge the direct costs for the return of your item if you do not cover this expense yourself. RAE may offset the postage cost which it has incurred against your refund. RAE recommends that you use a recorded delivery service as the parcel remains your responsibility until it reaches RAE. By law, customers in the EU also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered (the statutory cooling off period). This applies to all our items except those that have been personalised.
Goods should be returned to RAE at:
Mail Order Dept.
Burlington House
Piccadilly
London
W1J 0BD
6. Service Access
While RAE endeavours to ensure that this Website is normally available 24 hours a day, RAE will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond RAE’s control.
7. Privacy Policy
RAE respects your privacy and will use the information you provide to fulfil your order. Your placement of an order is taken as consent to this process. Customer and order data may be used as part of statistical analysis. RAE will give you the option of receiving further information from it, and from other selected organisations, when you make your purchase.
8. Links
Connected websites that can be accessed via links from this Website are subject to separate terms and conditions. You must therefore read those terms and conditions carefully before using the connected sites.
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. RAE makes no representations as to the security, quality or propriety of any website which may be accessed through this Website and accepts no liability for the content of for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased from them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
9. Amendments
RAE reserves the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply with immediate effect from the date of publication on the Website. By continuing to use this Website after any changes are made you accept those changes and they are binding on you.
10. Limitation of Liability
RAE’s liability to you is limited to refunding the price of the products as provided for in Clause 5. RAE is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these Terms. This clause does not operate to exclude or limit RAE’s liability in respect of death or personal injury caused by its negligence.
11. Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
If you would like further information regarding our products or services, please telephone the RAE Mail Order on +44 (0)20 7300 5841 or email mailorder@royalacademy.org.uk . Our opening hours are Monday to Friday: 09:30 to 17:00 BST.
These Terms were issued on 7 June 2007
Cookies explained
What is a cookie?
Cookies are small text files that are sent by websites that you visit to recognise who you are when you return there. There files are stored on your computer’s hard drive, and are read by your web browser.
How are cookie used?
Cookies perform several functions, such as remembering who you are on a particular site (your welcome message), to keeping you logged in to your account screen on an ecommerce site (however, you should always log out if you are using a public computer). Advertising agencies also use cookies to find out if they have served you an advert from a particular brand on a site, or if you have seen a particular advert before. Website owners will use cookies to follow which pages that you’ve read so that they can see what parts of the site are popular or not. In short, cookies are a way of providing statistics on site visits as well as some limited functionality that makes your site visit easier. When used properly cookies are an asset to a site visitor and a site owner. They are not viruses, but some unscrupulous outfits will use them maliciously – we follow best practice for cookie use.
A list of all the cookies used on this website by us, and our technology partners can be found in our cookies list .
Flash cookies?
Adobe uses a particular type of cookie called a ‘Local Shared Object’, which is typically collected if you watch a video for example that uses the Adobe Flash media player, i.e. an embedded YouTube video on a page that is being played via Flash. Please note that these types of cookie will not be found on iPads, which do not support Flash.
Have a look at Adobe's website if you want to control Flash cookies on your computer. If you’ve got a Firefox browser you can also get an add-on to detect and delete Flash cookies.
Opting out of cookies?
There are a number of options available so that you do not have to store any cookies at all. You can either set your browser so that it will not accept and store any cookie, or if you have a little more time and knowledge you are able to allow only certain ‘trusted’ sites to store cookies on your computer. These sites may include us (of course!), or the site where you carry out your online banking, or possibly your favourite news service.
It’s worth bearing in mind that if you decide to delete all of your cookies, then you will likely have to re-enter all of your usernames and passwords on all of the sites that you visit, which you previously didn’t even have to think about. As we mentioned before, cookies can be a real asset to your web surfing experience.
The Information Commissioner’s Office (http://www.ico.gov.uk/) provides some advice about cookies and their use, but it also provides a link to ‘About cookies’ (www.aboutcookies.org) which is run by the law firm Pinsent Masons. This website provides even more information about cookies if you feel that this page and the ICO is not enough information for you, but it also details how you might delete any cookies that you find, and it also shows you how to allow those trusted sites to store their cookies on your computer.
What is a web beacon?
Web beacons are also sometimes referred to as ‘web bugs’ and are small single pixel transparent image files. They allow website owners to know when a visitor has reached their website, and are used in conjunction with cookies to allow further website tracking to be monitored. Again, these files are not viruses, but are useful in helping us to make your web surfing experience better.
Our main technology partners
We work with the following companies in maintaining and improving our website, and they must all satisfy the data protection requirements. If you have any more questions, please do contact us and we’ll be happy to help.
the OTHER media Limited
the OTHER media provide build and hosting services to Royal Academy and help us to maintain the software that runs our website. They provide us with reporting statistics where required, and will serve cookies on our behalf to enable any site personalisation and log in functionality.
